RANK 1: Infosys Technologies: Staying on Top

Effects of Recession Salary increments effected: 88.9% Reduction in tour entitlement: 74.1% Reduction in perks: 70.4% Strengths Low attrition and high retention rates Very high focus on training Weaknesses Low overall satisfaction among employees Comparatively low average tenure Low average salaries Staff most satisfied with... Company image, facilities and resources Training & development Staff least satisfied with... Interpersonal relationships Performance appraisal system

K Dinesh Director and Head, HRD  Hema Ravichandar Senior V-P, HRD Eshan Joshi Compensation & Benefits MM Mohan Employee Relations Murali Kakolu Immigration & Visas Nandita Gurjar Learning & Development Karthikeya N Sarma Manpower Planning & Recruitment India & Asia Prasad Tadimeti North America Ramesh S Organizational Effectiveness Ashish Ray UK & Europe

While rankings of most companies have changed for the better or worse, this
is one position to which Infosys seems to have staked a long-term claim. For the
second year in a row, it has topped the DQ-IDC HR rankings, though some warning
signs that had begun to show last year have now exacerbated. First the good
news. It topped the rankings on retention at 96% (up from 82.3% last year) and
came second only to Mascon on average training hours per employee. Low attrition
continued to be one of its major strengths at 5.6%. While low average salaries
continue to be an issue, it scored well on perks.

Now the bad news. Overall satisfaction levels in the company continue to be
low. Most employees also believed their peers were far more satisfied than they
were. While Infosys continued to top the Preferred Company rankings, only 17.6%
of all IT employees voted for it this year compared to 25% the year before. It
ranked 6th on Preferred Employer charts with 70.4% of its own employees voting
for it as their dream company (down from 82% last year). Company Image continued
to be one of the major reasons why people join the company. Employees said they
were fairly satisfied with other attributes for which they had joined Infosys in
the first place except compensation. But they also gave it some of the lowest
rankings on interpersonal relationships, appraisal systems and surprise —
overseas opportunities!

Infosys has one of the most elaborate HR systems and processes in place and
great external messaging capabilities. Last year alone over 200,000 people
applied to it for a job. It will remain on top for a while, but there are
warning signs here that it should heed.