Raman Roy

BPO's founder



When in 1993 Raman Roy convinced John McDonald, the comptroller at American
Express, to open an operational center for Asia Pacific in India, little could

he have imagined the juggernaut he was setting in motion. The seeds of the

Indian BPO industry were sown, and henceforth Roy would be known to posterity as

the father of Indian BPO. The sobriquet however stuck to him, mainly because of

what he did after setting up the Amex center. First it was setting up GE's

captive unit and then going on to found one of the most profitable BPOs of all

time, Spectramind (subsequently acquired by Wipro). Roy quit Wipro last year and

now manages a private equity fund and a KPO venture, Quattro. Roy might not be

driving the BPO juggernaut anymore, but he is sure not to leave the navigator's

seat soon.