REDINGTON INDIA Wholesale Success

DQI Bureau
New Update


distribution major, Redington India, completed the fiscal 1999-2000 with a total

revenue of Rs 749 crore, thereby growing at a rate of 72% over the previous

year. With this performance, the company retained its number 11 rank for the

second consecutive year.


Majority of the company’s revenues came through PCs and

peripheral products in the last fiscal. While Rs 228 crore came from sales of

peripheral products, systems contributed Rs 196 crore to the total revenue.

Supplies of CPU motherboards took off in a big way during the last

year for the company, fetching about Rs 221 crore. The western region sent in

the highest contribution of Rs 298 crore, followed by south at Rs 225 crore.

North’s share stood at Rs 179 crore while the eastern region trailed at Rs 45

crore. Meanwhile, Redington considerably strengthened its service and support to

customers. It remained a national distributor of PCs, peripherals, components,

software, consumables and accessories of brands such as Compaq, HP, Epson,

Canon, Samsung, Microsoft, Intel, APC and IBM.


  • Eliminating need for duplication in distribution chain
  • Focusing on multiple layers of business.


  • Grew 72%
  • Peripherals and systems contributed more than 50% of business
  • ERP package, JBA Systems 21, went live.


company pumped in investments and focused on building its IT infrastructure

during the fiscal. One of the most significant happenings was the ERP

implementation of JBA Systems 21, that enabled Redington to step up its

efficiency and keep costs low. In fact, the IT deployment in the company was a

key factor in its high growth rate. It also worked on a web strategy for

alternative business models for online distribution. A part of this program was

the company’s website, which offered flexible schemes for the channels–for

example, a configurable model price scheme or delivery time flexibility. The

company also tied up with a distribution finance company, TransAmerica, to

enable extending credit for select dealers in the country.

  • START-UP YEAR: 1993
  • PRODUCTS AND SERVICES: Servers, workstations,

    PC servers, desktops, portables, plotters, scanners, operating

    systems, cross industry applications, development tools and hardware

  • AGENCY OPERATIONS: HP, Microsoft, Compaq,

    Canon, Epson, Samsung, IBM, APC and Intel
  • EMPLOYEES: 302
  • BRANCHES: 13
  • ADDRESS: SPL Guindy House, 95, Mount Road,

    Chennai 600 032
  • TEL: 235 3313-18
  • FAX: 2300940

Being a bit too tied up with its IT infrastructure set-up,

the company did not add any new products or product categories to its portfolio.

However, it did tie up with Samsung for distributing the latter’s hard disk

drives in the market. It is also all set to

add more products to its portfolio due to an efficient ERP-driven system.

Redington plans to add more high-volume, high-value products

to its software and component business during 2000-01. Distribution being an

efficiency and working capital game, it plans to utilize its IT infrastructure

to eliminate duplication in its supply chain, and lay greater focus on

value-addition for its customers.

The company kept up the practice of focusing on the twin

levels of brand and product categories in order to maintain a distinct identity

for each stream of its business. The idea was to have one horizontal focus for

the product line and have the top brands in each product category. This strategy

was successful in the peripherals and systems areas, with the company having

major brands in each product line. For example, in printers, the company had HP,

Canon and Epson, while in systems there were HP and Compaq.

Redington also expanded its channel front, from 840 to 2,500 dealer outlets

in the country. New offices with stocking facilities will be opened in Jaipur,

Nagpur and Indore in the coming fiscal. The company has already expanded into

up-country markets and will be focussing on B and C-class cities in the ensuing

fiscal. It plans to continue with its twin focus strategy–on brand and product

category. DQ