Preferred collaboration and conferencing tools in India

Security and privacy concerns notwithstanding, the US-based video meeting app Zoom has clearly emerged as the preferred collaboration and conferencing tool being used in India by remote workers to ensure business continuity during the lockdown in the country.

It is followed by WhatsApp and Microsoft Teams, which share the top three slots of the most-used tools by the corporate sector to facilitate work-from-home and during the COVID-19 times.

According to an industry survey by Voice&Data, an overwhelming 54% of corporate respondents in India indicated that they were using Zoom as a tool to enable collaboration between remote workers, as well as for communicating and networking with clients since 25 March 2020, when the nationwide lockdown became effective in India.

While 40% of respondents said they use WhatsApp, over 31% indicated using Microsoft Teams for collaboration and communication. Skype and Webex are the other two most popular tools ranking #4 and #5 respectively, with 29% and 26% of those surveyed saying they are using these for business continuity.

It is important to note that most of the respondents indicated that they are using two to three different tools for their business collaboration and communication needs during the lockdown phase.

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