Persistent Systems and Attivio customers can now benefit from unified, intuitive and pertinent customer and service case access.
Giving customer service representatives faster and deeper access to unified, intuitive and pertinent customer information, Persistent Systems and Attivio announce Engage 360 on the Salesforce AppExchange. Built on Attivio’s Cognitive Search and Insights Platform, Engage 360 helps organizations improve customer service productivity and effectiveness with optimized turnaround on customer issues and cases, better mean time to resolution, faster agent on-boarding and effective service supervision. The result is better customer satisfaction and loyalty, improved service staff productivity and fulfillment, and higher customer & staff retention rates.
Engage 360 can be adapted to the special requirements of any vertical, but is especially relevant to healthcare, insurance, technology and manufacturing industries, those with complex data representations and high volumes of customer interaction. It enables service representatives to quickly find customer case-related information.