Ozonetel announced the launch of its Voice Bot platform. This platform will enable easy development of voice bots for various voice end points i.e. telephony, mobile app, websites and digital assistants. All existing chatbots can effortlessly be ported to the Voice Bot platform. This platform provides a new voice channel for all chatbots.
Developers can easily add voice channel to their chatbot using its existing chatbot codebase with Voice Bot platform. This voice bot platform includes advanced features such as speak naturally and instant recognition on the go. This allows for users to speak naturally with pauses, while also providing the fastest recognition in the industry today. With this platform, developers can easily build Google Duplex like functionality for their voice applications. Ozonetel Voice Bot platform also supports digital assistants like Alexa and Google home apps.
With integrated multi-lingual Speech to text engine (Google, Bing, Ozonetel), Text to Speech engine (Google, Microsoft, AWS Polly) and Natural Language Understanding engines (Google Dialog Flow, Ozonetel, Custom) the Ozonetel Voice Bot platform is a complete solution for building voice bots.
A voice bot is an interactive voice user interface powered by Natural Language Processing. Voice bots help inbound or outbound call centres to offer better customer experience in multiple ways. For customer support, a voice bot provides conversational self-service, answers Frequently Asked Questions, acts as an intelligent auto-receptionist, guides the caller to get connected to the right agent, and helps cancel or reschedule bookings for customers and much more. For outbound call centers, voice bots can give dynamic and personalized reminders for payments, past dues, renewals, introduce new products and features, interact with prospective leads to create initial interest, qualifying the leads, collect regular information from users and much more.
Speaking on the launch, Chaitanya Chokkareddy, Chief Innovation Officer, Ozonetel, said, “We are very excited about this latest innovation from Ozonetel. We believe, voice bots are ushering in a new era in customer support worldwide. The Ozonetel Voice Bot platform will make it very easy and cost-effective for organizations to voice-enable their existing chatbots and build new ones. Ozonetel has been a pioneer in cloud communication solutions, and this new platform will make it incredibly easy for any organization be it a start-up, mid-sized or a large enterprise—to adopt and experiment with voice bots easily.”