OTP is Not Coming for Users, Here’s the Reason

OTP is not coming for consumers across the country due to a new rule that has come into place. Several users have been complaining about the issue, as they have been inconvenienced due to the latest development. Citizens have been unable to do online shopping, carry out financial transactions, and a range of other digital transaction methodologies that require users to authenticate their numbers using the One Time Password method.

“OTP is not generating for new registrations on e-filing website. Please look into the matter ASAP,” says CA Darshit Mundra. “Sir I need PF money due to some financial problems but I’m not receiving OTP from EPFO website. Could you please help ASAP,” says Sagar Autade on Twitter. Some other users have also been facing issues in receiving OTP for financial transactions made on e-commerce websites.

“Wow what a banking service. I'm impressed. Got OTP, entered it, it shows wrong OTP, then got another one, entered it and showed wrong one. Again entered it and it showed ur card has been deactivated for 24 hours,” says another consumer who is facing issues. “I am not able to create an Ajio account. Because I am getting no OTP,” says a consumer Sonia.

“With new TRAI regulations getting implemented, lots of customers have stopped receiving SMS/OTPs from last 40 hours. Very difficult to do any transactions without OTP,” says Nilesh Kotalwar like several others on Twitter.

OTP is Not Coming After TRAI Implemented New Rules

OTP is not coming for users after TRAI implemented the new Unsolicited Commercial Communications (UCC) that was announced in 2018. According to the rules, in case any subscriber receives unsolicited commercial communication after expiry of seven days from the date of his registration in NCPR or DND, they may make a complaint to the service provider through voice call or SMS to toll-free short code 1909 or through DND App within 3 days of receipt of such UCC.

A consumer can block all commercial communications, including calls and SMSs, or can selectively block UCCs from the following categories by registering their preference in the National customer Preference Register (NCPR) also known as DND Registry:

• Banking, insurance, financial products or credit cards.
• Real estate.
• Education
• Health
• Consumer goods and automobiles.
• Communication, broadcasting, entertainment or IT
• Tourism and leisure.

According to a report on VoicenData, TRAI has defended the implementation of these rules and has laid the onus on telecom companies to sort out the issue for its customers. Consumers are advised to reach out to their telecom service providers on the issue of not getting OTP.