OTP is Not Coming From EPFO Portal, Say Several Users on Social Media Platforms

OTP is not coming from the EPFO portal according to several users who are taking to social media platforms to state the problem. Users say that although the Employees' Provident Fund Organisation (EPFO) portal displays that the One Time Password (OTP) has been successfully sent, they were not able to receive OTP even after multiple attempts. "OTP is not coming from EPFO site. But it displays an OTP sent Successfully message," says a user.

“I have not been able to register EPFO grievance from the last 15 days as I have not received OTP on the member’s mobile and email ID. OTP is not coming when I tried to lodge a complaint on the EPFO portal as well, through my mobile number, which is registered on the portal,” says Jeetender Tomar on Twitter.

Some users have been facing trouble in generating their Universal Account Number (UAN), as well as other UAN related activities. “OTP is not coming for any UAN related and other services from EPFO site for many days. Very disappointing that it takes so long to resolve this issue,” says Akhil Singhania.

Others claim that they have been unable to process their provident fund transfer requests due to this issue. “OTP is not coming at the time of PF transfer request. Get it rectified as soon as possible (ASAP)” says Krishan Tomar. “I'm trying to transfer my PF account. But for the last two days, OTP is not coming to the registered mobile number. Others are facing the same issue,” says Prashanth Nayak.

Why OTP is Not Coming

This issue seems to have aggravated after the Telecom Regulatory Authority of India (TRAI) imposed new Unsolicited Commercial Communications (UCC) rules through which a consumer can block all commercial communications, including calls and SMSs, or can selectively block UCCs by registering their preference in the National Customer Preference Register (NCPR) also known as DND Registry. Customers have also been advised to check with their telecom service providers on the issue. According to TRAI, the following categories could be blocked for sending unsolicited commercial communication:

• Banking, insurance, financial products or credit cards.
• Real estate.
• Education
• Health
• Consumer goods and automobiles.
• Communication, broadcasting, entertainment or IT
• Tourism and leisure.