One Touch Response offers Droom’s customers 24x7 safety

New Update

One Touch Response India’s 1st Safety & Immediate Assistance Service announces a tie-up with Droom, India’s leading online market place for buying and selling automobiles to make its Road Side Assistance Services available online on Droom’s portal to automobile owners. The intent is to step-up the safety quotient of the customers and also timely on-ground assistance.


The Road Side Assistance offer can be purchased exclusively on Droom’s website, and will be applicable across locations in Delhi NCR viz., Delhi, Noida, Ghaziabad, Gurgaon and Faridabad. Services of One Touch Response (OTR) is accessible via the OTR mobile app (available on iOS, Android and Windows) or on call.

Under the Road Side Assistance package, the customers can buy a yearly subscription for Rs. 1499. The subscriber can extend this service to one of his family members for free. The subscribers can avail the services 24X7 for situations like road rage, accidents, stranded without safe transport, car breakdown, stolen vehicle or accident. Depending on the nature of emergency, OTR would also provide emergency fuel assistance, jump start, flat tyre change, key retrieval, tow truck and mechanic provision, on-call cab and ambulance service by coordinating with its empaneled service partners at a negotiated fee.

Moreover, upon activation of the package, the primary user would also be eligible for Personal Accident Insurance worth Rs. 50,000 for 12 months. The subscribers would also get unlimited TrackME services (On-Demand Live Tracking and Monitoring of Personal Safety while travelling alone, at wee hours or through unsafe locations).

Talking about the association, Sandeep Aggarwal, Founder & CEO, Droom commented, “Utilising our disruptive mobile-first approach, we have firmly established ourselves as a forerunner in the online automobile segment in India. This latest collaboration with One Touch increases the bandwidth of our product offerings and aids us in providing more tech-driven automotive solutions for our consumers. We believe One Touch Response’s unparalleled on-ground assistance services, wide network, and ease of accessibility of the services will be of great value to our customers.”

Arvind Khanna, Founder, One Touch Response says, “We are delighted to be in an exclusive partnership with Droom and make our services available to their customers. Droom has revolutionised the automobile market in India and I am confident that our joint offering through this tie-up will be valued by their customers and bring further traction to both OTR and Droom.”

Immediate on-call assistance is available within seconds of a user raising an alarm. While the Incident Managers at the OTR Command & Control Centre are hand holding the user during the crisis over the phone, OTR’s on-ground physical support teams called Immediate Assistance Teams (IATs) are alerted to reach the subscriber within minutes. IATs then remain with the user till the emergency is resolved. Depending on the nature of the emergency, OTR’s extensive database of emergency service providers enables it to address all sorts of emergencies in a swift and responsible manner.

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