Nextgen Digital Leader: Sunil Kumar Makkena: Cyient

Can you give an overview of emerging technologies you have deployed?

Key in-house developed solutions using various emerging technologies are:

• AI & ML-based solution to detect potential delivery escalations at an early stage, alert respective authorities for actions: Significant drop of escalations at CXO level
• Location-enabled, real-time monitoring of IT assets( 12,000 assets) and workspaces ( 11 locations) through RPA, Analytics, GIS: IT Asset & workspace Optimization
• UAV & ML-based comprehensive solutions enabled

o   Police department, to manage traffic surveillance, Cordon & search, crowd & accident control, anti-insurgency & e-challan

o   Indian Defence, in real time surveillance, target acquisition at very high altitude even in extreme weather conditions

o   Farmers, on precision agriculture for improved yield

• AR / VR based solution enables Ophthalmologist to visualize intricate parts of eyes during training/diagnosis
• Low cost, a portable, binocular device to quantify and measure pupillary responses to light stimuli using ML & Analytics

• IoT based solutions to improve equipment performance and reduce maintenance cost for customers

Which are the functions/departments in your organization that is starting first with the emerging technologies?

Corporate IT, Finance, New Business Accelerator, Business units such as Utilities & Geospatial, Aero & Defence, Communication, Medical & Healthcare etc.,

How will emerging technologies like AI, Machine Learning, IOT, Big Data, Augmented Reality, Analytics etc. will change the fabric of IT organizations ?

• Visualized training through AR / VR helped us to reduce the learning curve
• Repetitive manual tasks handled through digital workforce using RPA
• Predicting customer mood through NLP and AI, helped us to address the issues early
• The way we work, compete, communicate, scale, - how we improve deliveries to customers with increasing speed and quality, reduced cost and higher efficiency
• Execution methodology- a process based vs people based

Emerging tech best practices and deployment practices

• In-House, New business/ technology incubators, to develop new cutting edge solutions internally and through co-invention with its clients
• Open Innovation Challenge(OIC) with extreme automation using various emerging technologies, encouraging people to come up with innovative thoughts
• Centralized Operation Center for emerging technologies to implement solution across business areas (RPA CoE, AR/VR CoE)
• Training for re-skilling/ upskilling of associates on the latest technologies
• Communicating to employees across what, why and how about the new technologies
• Leadership drive to role model and increased adaption