Citrix Summit being held in Orlando this week, pointing the way forward with the vision and priorities for 2020 and beyond.
In the past times, analyzing system execution and performance was all about monitoring speeds and feeds. Today,understanding the user experience(UX) is critical. Also, to assist companies doing this, Company has launched Citrix Analytics for Performance, a next-gen service that goes beyond monitoring server-side infrastructure, and empowers IT administrators to recognize performance issues at the individual user level and proactively address them to deliver a prevalent experience that engages employees and keeps them happy and productive.
Steve Wilson,VP Product for Workspace Ecosystem and Analytics, Citrix, said: “Modern employees expect consumer-like experiences in how they access their enterprise applications. And they have zero tolerance for poor system performance that slows them down.”
“With Citrix Analytics for Performance, IT can gain a clear view into the end-user’s experience and the health of the apps they rely on within Citrix Virtual Apps and Desktops to provide a consistent, reliable experience that drives increased satisfaction and improved productivity.”
Mark Bowker, senior analyst at Enterprise Strategy Group, commented: “Insight and intelligence into the user experience is critical as businesses provide secure and consistent access to applications and data across any device. Key to providing this seamless experience is having continuous visibility into network systems and applications to quickly spot and mitigate issues before they affect productivity.”
Improving the UX
Using a proprietary ML engine that integrates real-time telemetry from Citrix Virtual Apps and Desktops, Citrix Analytics for Performance quantifies a UX into a unique “UX Score”, taking into account not just machine performance, but items that impact application access such as user logon time, network latency and even network stability.
Using this score, IT administrators can:
• Quickly uncover performance degradation and identify root causes
• Reduce help desk calls related to application performance issues
• Easily identify groups of users or specific business locations experiencing poor performance
• Track performance trends and user experience anomalies
• Effectively scale environments based on actual usage and load
• Holistically assess and report onsystem performance and user experience
Citrix Analytics for Performance is generally available and compatible with both cloud-based and on-premises Citrix Virtual Apps and Desktop installations. Click here to learn more about the service and the value it can deliver.