Winsted launches new console for Emergency Response Centers

Winsted, a world leader in control room furniture, has introduced Emergent, a new console innovation for public safety and emergency calling professionals, including call responders, and control room operators at operations centres. Emergent will officially be unveiled at APCO 2025 in Baltimore, USA, from July 27 to 30, 2025 - the premier public safety conference.event of the year for public safety personnel.

It is developed with the help of frontline emergency telecommunicators. It is designed to accommodate operator wellbeing, reduce fatigue, and assist with rapid decision-making during high-demand situations (e.g., natural disasters, tracking a crime, or coordinating an emergency response).

Why It Matters for India

India is fortifying investment in its emergency response service infrastructure on PSAPs, EOCs, and Smart City command centres. Winsted's Emergent console raises the bar in ergonomic design, technology deployment, and operator wellness - factors that matter to 24/7 operating countries like India in an era of climate change, healthcare emergencies, and police support operations.

Emergent Console Key Features:

• Light-weight adjustable desks with comfortable luminaires for fatigue reduction
• Space for and operation of up to six CPUs per station with integrated cooling
• Modularity for new centres and systems additions/ upgrades
• Construction for International safety and quality standards (ISO, UL, NZ)
• Includes personal climate control and task lighting to enhance cognitive performance during prolonged shifts.

CEO Tracy Crocker describes the innovation as  an operator design, built for their comfort and their ability to improve the management of critical incidents.

India's Opportunity

As Indian cities are leveraging AI surveillance, emergency response, and traffic control systems, modern and dependable human-centered; like Emergent could improve the performance of control room operators and first responders in multiple areas.

It has already seen its first public appearance at NENA 2025 and still has the opportunity for feedback at APCO ahead of final launch later this year.