SurveySparrow taps into Generative AI with new features

In a move to reshape the landscape of customer experience, SurveySparrow, an experience management platform, has announced the integration of generative AI into its suite of offerings. With the introduction of innovative features such as "Wings" and "CogniVue," SurveySparrow is revolutionizing customer experience management, setting a new industry standard with over 20 AI-driven functionalities.

Wings, aptly dubbed as your personal Jarvis, takes feedback collection to unprecedented levels of efficiency. From crafting survey questions to customizing workflows, visualizing data, and managing customer interactions, Wings offers a comprehensive toolset empowering businesses to craft exceptional customer experiences effortlessly.

Further augmenting its AI arsenal, SurveySparrow introduces CogniVue, an intelligent data analyst designed to extract actionable insights from vast data volumes. With its ability to decipher customer sentiments and identify key business metrics, CogniVue simplifies data analysis, offering industry-specific insights that are a game-changer for Voice of the Customer (VOC) analysts.

Shihab Muhammed, Founder and CEO of SurveySparrow, emphasized, "Embracing generative AI allows us to turn data into dialogues and insights into actions. Our platform is now more intuitive, responsive, and, importantly, more personal, elevating the customer experience to be truly human-centric, even in the digital domain."

SurveySparrow's commitment to innovation extends beyond these features, with a relentless pursuit to push the boundaries of customer experience management. The company's upcoming CX event, 'RefineCX India,' slated for February 23rd at Sofitel BKC, Mumbai, will showcase its cutting-edge innovations and insights from industry leaders.

As SurveySparrow looks towards the future, it promises more groundbreaking developments, signaling a new era where every customer interaction is powered by understanding and foresight. With SurveySparrow, the future is not just automated; it's personalized.