Software Industry Veteran Murali Swaminathan Joins Freshworks as CTO

Freshworks, a leading provider of customer and employee experience solutions, announced today the appointment of Murali Swaminathan as its Chief Technology Officer (CTO). Swaminathan joins Freshworks with over 30 years of experience in software engineering and management, poised to lead the company's technology roadmap and global engineering teams.

"We're excited to welcome Murali to Freshworks," said Dennis Woodside, CEO and President of Freshworks. "His extensive experience aligns perfectly with our commitment to delivering innovative, AI-powered solutions that drive real business value. Murali's leadership will be instrumental as we continue to scale and empower mid-market and enterprise customers to compete globally."

Throughout his career, Swaminathan has held leadership positions at industry giants like ServiceNow, Recommind (now OpenText), and CA Technologies (now part of Broadcom). At ServiceNow, he played a key role in building the company's market-leading IT Service Management and Strategic Portfolio Management products.

"I'm thrilled to join Freshworks at such a pivotal time," said Swaminathan. "The company's talented engineering team is crucial to achieving our ambitious goals. I look forward to collaborating with them to drive innovation and deliver exceptional products that meet the ever-evolving needs of our customers."

Swaminathan holds a master's degree in Software Engineering Management from Carnegie Mellon University and a bachelor's degree in electronics and instrumentation from Annamalai University in India.

About Freshworks

Freshworks provides AI-powered solutions that make it easy for companies to delight their customers and employees. These solutions increase efficiency, improve engagement, and ultimately lead to happier customers and more productive employees. Freshworks serves over 68,000 customers worldwide, including industry leaders like American Express, Bridgestone, Databricks, Fila, Nucor, and Sony.