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Know Thy Customer

Indian corporates realize that customer satisfaction builds a global business. The flourishing CRM market is indicative of this. Imagine your printer service guy calling you up and say ing, "Sir,…

Flat Makes One Agile

Confidence is not the word to describe the mood. What is interesting is the reason Rajnish Kohli, Head Professional Services, HPS, attributes to this confidence. A flat structure. No designations…