NTT DATA and UPS partners for 10 years to accelerate IT modernization

In a strategic move to fast-track innovation, UPS has partnered with NTT DATA for a comprehensive, 10-year digital transformation program. The collaboration aims to drive end-to-end modernization across UPS’s IT systems, tapping into the power of AI, cloud, and next-gen digital products.

UPS, operating in a logistics space undergoing rapid digital disruption, is shifting its focus toward becoming a more agile, software-driven enterprise. With a strong push to digitize operations and enhance customer-centric offerings, the company is investing in AI-powered platforms, predictive analytics, and cloud-native solutions.

NTT DATA will serve as the primary technology partner responsible for implementing a modern digital backbone for UPS. This includes cloud migration, the design and deployment of new digital services, and the optimization of existing enterprise IT architecture. The goal is to improve responsiveness, reduce time-to-market for new products, and create seamless experiences for UPS’s global customer base.

With NTT DATA’s end-to-end service model ranging from infrastructure and application management to AI and data services, the partnership ensures that UPS can focus more on strategic innovation while offloading the complexity of legacy system transformation.

This deal reflects a growing demand for digital-first logistics capabilities. As supply chains become more complex and customer expectations rise, UPS is positioning itself to lead the next phase of smart logistics through intelligent automation and connected systems.

By partnering with NTT DATA, a trusted name serving 75% of the Fortune Global 100, UPS reinforces its commitment to staying competitive in an increasingly digital world while transforming its operations into a resilient, tech-enabled business.