JSW MG Motor India Enhances Customer Engagement with Exotel’s Communication Platform

Exotel, a leader in AI-driven customer engagement solutions, has announced a successful collaboration with JSW MG Motor India, enhancing customer experience and operational efficiency. The integration of Exotel’s unified communication platform has led to a 22% increase in customer engagement and an 85% feedback collection rate for the automotive giant.

By deploying a centralized cloud contact center, Exotel has streamlined JSW MG Motor India’s communication ecosystem, integrating virtual numbers, real-time call monitoring, and automated feedback systems. This transformation has bolstered dealership credibility and improved customer interactions, ensuring a standardized and professional experience across its vast network.

Key Benefits of Exotel’s Solution

• Seamless customer experience with a single national contact number.

• Brand consistency through virtual dealership numbers.

• Efficient feedback mechanisms, leading to real-time issue resolution.

• 20% productivity boost for JSW MG Motor India’s sales representatives.

“At Exotel, we believe in transforming customer engagement through smart communication platforms. Our partnership with JSW MG Motor India is a testament to how technology can enhance efficiency and elevate our customer-first approach,” said Shivakumar Ganesan, Co-Founder & CEO, Exotel.

Kapil Bajaj, Head – Dealer Digital Solutions, JSW MG Motor India, emphasized the significance of the collaboration: “Customer satisfaction remains our top priority at JSW MG Motor India. Our endeavor is to ensure meaningful customer interactions, and to further enhance the experience, we partnered with Exotel.”