Is Your AI Agent Out of Control? Pega AgentX Offers a Solution

Pegasystems Inc.announced the availability of Pega Agent Experience (Pega AgentX), a revolutionary API feature that makes AI agents more reliable and efficient in enterprise workflows. This new capability revolutionizes Pega's current workflow automation offerings into a scalable agentic orchestration engine, capable of executing tasks in a frictionless manner, governing them more effectively, and enhancing enterprise-level security.

The Challenges of Deploying AI Agents

As businesses quickly implement AI-powered automation, numerous organizations struggle with the challenges of consolidating heterogeneous AI agents into numerous workflows. A recent report indicated that just 32% of businesses anticipate effectively integrating AI agents in the next three years because of coordination issues, uneven implementation, and compliance risks.

Pega AgentX addresses these issues by orchestrating AI agents in a managed and controlled way, allowing them to get tasks done optimally and call upon further AI assistance when necessary. This makes unpredictability lower, compliance better, and reputational risk lower for companies.

Important Innovations of Pega AgentX

1. Converting Workflows into Agentic Experiences

In contrast to conventional AI deployments where every agent runs independently, Pega AgentX dynamically analyzes and runs the optimal Pega workflow for every task. This makes AI agents adhere to defined, enterprise-approved workflows rather than depending on disparate execution models.

2. Advanced Agentic Orchestration

Pega AgentX supports multi-step automation through the integration of Pega-native and third-party AI agents into processes. It is especially beneficial in complex situations like insurance claims, financial transactions, and automating customer service, where numerous AI agents have to be in sync with each other for successful execution.

3. Center-Out Architecture for Unified AI Governance

In contrast to agentic platforms that incorporate decision-making within specific interfaces, Pega AgentX works under a Center-out® structure to ensure:

• Centralized AI agent activity monitoring and governance
• Auditable and predictable AI interactions between enterprise applications
• Compliant and consistent execution, minimizing regulatory exposure

This design allows organizations to deploy AI agents with assurance, especially in very regulated sectors such as finance, healthcare, and telecommunications.

4. Instant Workflow Preview and Optimization

With Pega GenAI Blueprint integration, businesses can create and visualize AI-powered workflows in real time on chat and voice channels. This speeds up AI deployment, enabling companies to test and iterate automation plans instantly before deployment.

Enterprise-Grade Security and Compliance

Pega AgentX has in-built compliance controls to guarantee AI agents work within established security and regulatory environments. Through complete visibility of AI interactions, businesses can prevent operational risks and provide transparent decision-making, an essential requirement for industries dealing with sensitive customer information.

Industry Reactions

Kerim Akgonul, Pegasystems Chief Product Officer, highlighted the groundbreaking power of Pega AgentX:"Agentic AI can feel magical, but business wants predictability and control. Pega AgentX enables organizations to break free of their 'trough of agentic disillusionment' and maximally use AI for automated, secure, and efficient business operations."

Final Thoughts

With Pega AgentX, businesses can deploy AI agents that are not only smart but also trusted, secure, and entirely compliant with enterprise governance rules. This is a quantum advance in AI-based automation that allows enterprises to leverage actual autonomous enterprise capabilities without risks.