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HARMAN unveils AI-powered ConnectIQ to boost retail productivity

HARMAN launches AI-powered ConnectIQ at NRF 2025, boosting retail frontline productivity by 30% through real-time insights, collaboration, and task optimization.

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Punam Singh
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HARMAN, a wholly-owned subsidiary of Samsung Electronics has unveiled its latest innovation, HARMAN ConnectIQ, at the NRF Big Show 2025. This cutting-edge, AI-driven solution is designed to enhance productivity, streamline operations, and improve collaboration for retail frontline workers, addressing critical challenges in the retail sector.

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The retail industry faces significant hurdles, with the U.S. Department of Labor's Bureau of Labor Statistics reporting an average employee turnover rate of 60%. Additionally, the escalating costs of hiring, training, and retaining talent are pushing retail executives to prioritize investments in workforce technology. Nearly 40% of retail tech leaders are planning to increase spending on technologies that enhance frontline worker experiences in 2025.

HARMAN ConnectIQ claims to directly address these challenges by transforming how retail employees collaborate, learn, and manage tasks. The platform integrates advanced technologies to deliver real-time insights, streamline onboarding, and enhance personalized training for store managers and associates.

Key Features of HARMAN ConnectIQ

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HARMAN ConnectIQ leverages state-of-the-art technologies to deliver a seamless, secure, and productive experience:

  • It provides personalized recommendations for training and task management, improving employee efficiency and engagement.
  • The platform utilizes Microsoft Teams for real-time communication and Microsoft Copilot to boost productivity through AI-driven assistance.
  • It ensures secure communication with Samsung Knox and integrates with existing retail systems for a unified digital experience.
  • ConnectIQ also boosts workforce efficiency by up to 30%, resulting in better in-store customer experiences.

Industry Impact and Vision

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“HARMAN ConnectIQ is an AI-driven solution transforming retail operations by boosting frontline worker productivity and addressing labor shortages,” said Nicholas Parrotta, President of Digital Transformation Solutions and Chief Digital & Information Officer at HARMAN. “By unifying various systems into a single digital experience and incorporating AI, we enhance workforce efficiency and elevate customer experiences. We’re excited to showcase how this cutting-edge technology empowers retailers to stay competitive and drive innovation at NRF Big Show 2025.”

As retail faces increasing demands for innovation, HARMAN ConnectIQ may emerge as a game-changing solution by harnessing the power of AI and streamlining digital tools, it promises to redefine frontline productivity, reduce operational hurdles, and elevate the customer experience. With its launch, HARMAN continues to solidify its position as a leader in digital transformation and AI-driven solutions, setting the stage for the next phase of retail innovation.

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