Exotel Partners with Knowmax to Enhance AI-Driven Customer Experience

Exotel, AI-enabled customer engagement platform, has formed a strategic alliance with Knowmax, a knowledge management leader in AI, to transform customer experience (CX). The association will enable enterprises to have easy access to real-time, actionable knowledge, thereby increasing operational efficiency as well as customer satisfaction.

By combining Exotel's cutting-edge customer engagement solutions with Knowmax's smart knowledge management platform, organizations can equip their CX teams with directed, context-specific insights. This allows the agents to handle inquiries more quickly, decrease errors, and provide a better customer experience.

Seamless Knowledge Management Integration

Describing the alliance, Exotel COO Ishwar Sridharan said, "In an AI-first world, companies require a single platform to enable seamless customer interactions. Our alliance with Knowmax deepens our vision to be the AI transformation partner for businesses, streamlining resources and enabling CX teams to deliver superior service."

Seconding this vision, Yatharth Jain, CEO of Knowmax, said, "This collaboration is founded on the common ground of customer-centric solutions. In the age of AI, having one source of truth is paramount for providing genuinely omnichannel CX. With the collaboration with Exotel, we want to provide businesses with personalized, smart solutions that enrich customer experience at each touchpoint."

The key advantages of the Exotel-Knowmax collaboration are:

• One platform to deliver contextual, guided, and actionable knowledge
• Lowered Average Handling Time (AHT) and enhanced First Call Resolution (FCR)
• Increased agent productivity and effortless customer engagement on all channels

This partnership reflects the increasing importance of AI-driven knowledge management in CX, raising the bar for efficiency and customer satisfaction in the sector.