Celonis appoints Dilip Khandelwal as Chief Customer Officer, boosts India focus

Celonis, a global leading company in process mining and process intelligence, has announced the appointment of former SAP and Deutsche Bank executive Dilipkumar Khandelwal as Chief Customer Officer (CCO) and Chairman of the India Advisory Board. This announcement highlights the company’s increasing investment in India and its commitment to providing measurable business value from AI and process transformation.

As a recognized leader in enterprise tech and financial services, Khandelwal has an impressive track record of leading large teams and developing customer-oriented innovation for decades. In his dual role, Khandelwal will drive customer success at scale while also overseeing Celonis’ rapid expansion in India, which is an increasingly important innovation and talent hub for the company.

“In the current economic environment, delivering measurable value is the only thing that matters,” said Carsten Thoma, President and Board Director, Celonis. “Dilip has lived the world of our customers. He knows how to turn technology into tangible business results. He is the perfect person to guide our customers to be successful and to help them grow with Celonis.”

Concentrate on Your ROI-Based AI & Process Intelligence

As businesses are intensifying investments in AI, it is increasingly important to tie those investments to actual business outcomes. Celonis is betting on Process Intelligence, which uses process mining along with contextual AI, to help organizations with real ROI from AI-enabled operational improvements. Khandelwal's hire confirms a sharpened focus on helping customers realize ROI from AI-enabled operational improvements.

“When I saw how the Celonis platform gives the operational context that AI needs to drive real outcomes, I knew it could reinvent enterprise operations,” said Khandelwal. “I am very excited to work with customers and partners to release billions in value through Process Intelligence.”

Strengthening India's Position in Celonis' Worldwide Strategy

Khandelwal will also chair the India Advisory Board, developing regional growth strategies and developing partnerships. This comes on the heels of the launch of the Celonis Garage, innovation hub in Bengaluru to drive next-gen product development and customer solutions from India.

A passionate advocate of disruptive technologies and innovation, Khandelwal is also a founding member of Plaksha University, is a partner to multiple venture funds, and actively angel invests in over 70 startups.