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Follow UsShilpa Shanbhag
shilpas@cybermedia.co.in
What will be the future with technology being so disruptive? More than the question it is the fact that one needs to understand is that you need to understand the future if you want to be a part of it. With a lot of smart technology becoming the order of the day, like smart sensors that enable energy harvesting, or smart trash dumpsters that voice the need of when need to be emptied. But over all there are certain challenges faced by companies is that of cyber security. But with the perspective of cyber security of many governments changing, it is expected to be managed similar to that of the physical world.
But the biggest challenge is how the balance between the virtual world and the real world can be maintained. But in a such a dynamically changing society how can a CIO blend IT with business to leverage on the it is the million dollar question.
Innovation
Blending IT with trends will enable transform business and also enhance customer experience. The key trends are being witnessed in relation to how mobile can shorten distance from intent to action. In relation to video the trend is about from talk to me to show to me. Changes in software deal with common language that drives integration. Cloud refers to shift of shared infrastructure,says Thaddeus Arroyo, CIO, AT&T Services Inc.
Adding to his view point, Beth Jacob says, Innovation is the key that enables us to deliver results. IT helps us to connect better to our quests. We plan to offer our services online, which will have new features like references, etc. This project is being driven by our Bengaluru team. But above all, we are finding new ways to innovate and we constantly motivate employees to do the same by urging them to ask questions.
IT leverages on the technology trends to create business velocity and enhance innovation. Talking about the importance of innovation for the automobile sector, Jeremy Vincent, CIO, Jaguar Land Rover says, I joined the company when Tata Motors took over the company. During recession we were able to manage turbulent times under their able governance. Now business is growing by 30%, which is a good sign as we are back to the to where we were before recession. We have been leveraging on th ecloud base technology. India, Latin America and China are growing well and we intend to focus on these areas. In the future we intend to leverage our capability in India. IT and technology will play an important role in the automation sector. We have a golen opportunity in the next 3-5 years.
On the implementation side, Jaguar Land Rover has set standards by the implementation of enterprise cloud based applications. It will soon be implementing the CRM cloud solution. With this huge array of ambitious implementation plans, investment holds the key to its success. Apart from these applications, a lot of investment is being made in virtualisation to ensure that the company designs vehicles that help them score a point with the customers with the aid of 3D which offers real time solutions.
IT and business
With technology becoming the order of the day, CIOs and CEOs will demand more from less. Currently, cloud computing is the technology which is disruptive but enables speed and innovation and has had a profound impact on how the CIOs function. It will lead to a positive impact for many CIOs and has fundamentally changes the role of the CIO. All the new developments in technology are required to take IT to a next level.
When a customer purchases our vehicle they require reliability in their car, so our technology aims to increase quality and customer satisfaction. We intend to deploybe done technology that will drive customer satisfaction and appeal and will also ensure that their demands are fulfilled,adds Vincent.
Switching from one technology to another will require a lot of investment but will have to be done by applying due diligence.
On a final note, Vincent adds, Tell me of one industry that has not implemented IT. Not one, in fact IT has touched lives in some form or the other. Like for example, there are transponders in the neck of sheep. But the important fact is that today the role of the CIO is changing from managing just desktops or servers. Today, CIOs with commercial knowledge and technology savvy CEOs will enable the game-change.