Mphasis today announced its partnership with McorpCX, a leading global customer experience consultancy and services company, to provide Digital Customer Experience Management services. The partnership aims to combine their complementary skills and customer experience focus to help clients deliver simple, seamless, omni-channel experiences to their customers.
A globally recognized boutique customer experience firm, McorpCX is the ideal partner for Mphasis with over 10 years of CX experience, a prestigious Banking, Financial Services and Insurance (BFSI) client list, and industry-recognized best practices and methods for identifying and enabling what needs to happen to deliver unprecedented customer experiences. Together, the partnership offers clients a unique blend of talent, expertise and experience that no other CX practice or IT solution provider can do on their own.
This partnership strengthens Mphasis’ focus on customer experience strategy and services with Customer Journey Mapping, CX Transformation and Design, Voice-of-the-Customer Insights, and other capabilities. Together, these services are designed to help any company build lifetime customers, enhance customer value and better meet customer needs by understanding and improving customer experiences.
Mphasis’ CEM solution offers an integrated, enterprise-wide approach to managing customer experience by leveraging continuous analysis of customers’ behaviors, processes and the technology that supports it. It focuses on identifying, anticipating and satisfying customers’ needs across all journeys and touch points, leading to increased retention and greater profitability.