MphasiS BPO

DQ estimates

Invested $16 mn to open a new center in Mangalore

Ranked #1 by CIS Magazine among all CIS Top 50 Teleservices Agencies

l CEO: Bhaskar Menon l Start-up Year:
1999 l Processes: Sales & services, transaction processing, brokerage BPO, tax & accounting services, content management, web-based services l Employees: 6500
l Facilities: 5 l Address: 139/1, Hosur Road, Koramangla, Bangalore-560095 l Tel:
25522714 l Fax: 25522719 l Website:

was one of the few Indian companies to have successfully integrated its IT
services with BPO offerings-the culmination was the re-branding of its BPO arm
MsourcE as MphasiS BPO. The company acquired Princeton Consulting for $14 mn and
Eldorado Computing for $16.5 mn. It even forayed into domestic BPO with a Rs 250
crore contract from SBI. However, what marred a perfectly good year was the
international bad press over a few of its Pune center employees siphoning off
funds from accounts of Citibank, one of its largest clients.

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