Today’s workplace is complex, with most organisations having a distributed workforce. Even more significant has been the change in user devices that organisations must manage and control. Whereas CRT monitor-based computers used to be the mainstay, dealing with mobile devices such as laptops and smartphones is now the norm.
Additionally, with the COVID-19 pandemic, employees are restricted to working from home, making the IT administration routines challenging for system administrators. Companies such as TCS, Twitter, and Unacademy have announced that a significant amount of their workforce will work remotely, permanently. Nevertheless, remote devices and users have to be kept secure and enterprises are swiftly taking steps in that regard.
Taking care of remote workforce began with enterprise mobility management (EMM), transitioned to unified endpoint management (UEM), and is now evolving to modern management.
What is modern management?
Modern management, also called modern endpoint management, is the process for managing devices, users, legacy and modern applications in a unified way by providing enhanced oversight, security, and awareness to IT departments. Its objective is to transform enterprise IT security management and the end-user experience so the endpoints are more accessible, reliable, and secure. It delivers a modern workplace to users enabling them to work from anywhere, hassle-free across devices, with utmost security and safety.
Why is modern management a game-changer for your enterprise?
With the evolution of technology, new hardware and software are coming into the market every year. While some devices such as Chromebooks, IoT devices, smartphones, and kiosks demand a mobile device management approach, other devices such as servers and desktop computers demand traditional PC management tools. Similarly, certain devices employ legacy applications, while others employ modern applications, such as customized business apps on smartphones. Furthermore, the diversified pool of user types–including full-time, part-time, contract, partners, and seasonal–have made IT routines cumbersome for system administrators.
A unified modern endpoint management approach untangles the ecosystem by enabling admins to manage, control, and secure all complex devices, applications, and user access with a single workflow and displayed on a single console. Here are four major benefits users and IT admins stand to gain by adopting the modern management approach.
Simplifies work for sysadmins
In this age of remote working, the role of system administrators has increased dramatically. Throughout the day, they have multiple tasks assigned, and they need to prioritize their work carefully. With modern management, they can experience a common, reliable, and consistent procedure to manage, secure, and enable users across devices and platforms with the utmost simplicity.
Saves time and effort
Sysadmins and other IT technicians always need to prioritize their tasks to achieve maximum productivity. With modern endpoint management, most of their tasks can be automated, reducing their involvement unless they encounter a unique scenario. With a cloud-based approach, the management and security of devices is achievable. Based on the type of business operations, a sysadmin’s task can be prioritized by studying actual deployments and data points that empower admins to make informed and rational infrastructure decisions.
Enhances end-user experience
Users have high expectations about device boot times, quick app launches, and better communication capabilities over their smartphones. Paradoxically, their desktop computers may not be as efficient as their mobile devices due to localized software, boot time, platform-centric complications, outdated firmware, and hardware constraints. With this modern endpoint management, any device that the user can access is updated and equipped with business-centric applications. Boot time glitches or other issues are resolved promptly using remote troubleshooting capabilities.
With a unified console, sysadmins have access to all sorts of endpoint security processes like patch management, vulnerability management, browser security management, software blacklisting and whitelisting, USB security management, Zero Trust security, automated health checkup of endpoints, email and content security, port securities, and more. The power to completely manage and remotely control all the functions remain with IT admin, thereby establishing strong device and data security in the network.
UEM lifted IT security management to a new level, and most enterprises worldwide are adapting this. However, modern management promises to raise the bar even higher, arming IT departments with the most efficient and reliable approach yet to enterprise IT management of their endpoint ecosystems.
By GiridharaRaam M, product consultant, ManageEngine