MIAL signs 10-yr contract with Wipro for new terminal T2

Mumbai International Airport Pvt. Ltd. (MIAL), the operator of the Chhatrapati Shivaji International Airport (CSIA) in Mumbai has entered into a 10 year contract with Wipro Infotech for providing IT services for the new integrated terminal “T2”.

This partnership will significantly enhance customer experience and satisfaction through the use of IT. Wipro will be responsible for providing managed services across the entire IT landscape at MIAL and delivering high availability and operational efficiency across all the critical airport processes.

MIAL will leverage Wipro’s leadership in airport operations and technology innovations to deliver newer services, seamless processes and enhanced experience to passengers and airlines. Although initially envisaged for T2, Wipro will begin the transition with a takeover of the IT services in the current terminals at CSIA which is expected to commence from April 1, 2013.

As regards to T2, Wipro will assist in the preparation of IT related Standard Operating Procedures and also work closely with MIAL during the testing and trial phase of the IT systems prior to managing all the IT services for the iconic new terminal. Wipro will be responsible for complete IT management for T2 for a period of 10 years.

MIAL is currently implementing a master plan to build an integrated terminal, T2, designed to cater to 40 million passengers annually. When completed, it will be a state-of-the-art, four level integrated terminal with an area of around 4,39,000 sq. mts and will include new taxiways and apron areas for aircraft parking.

Information Technology is a key driver for critical airport operations including flight management, terminal management, ground handling and property management.The total outsourcing engagement will deliver business IT alignment for T2 by combining leading airport solutions with Wipro’s practices of governance, process excellence and integrated service delivery.