Max Life Insurance Ltd., one of the leading life insurers in India, has appointed Navendu Pandey as Executive Vice President- Quality, Service Excellence and Innovation of the Company. He will be based at Max Life’s corporate office in Gurugram and will report to V. Viswanand, Senior Director and Chief Operation Officer.
In this role, Navendu will be responsible for strengthening the Quality and Service Excellence culture in the Company by driving the implementation of “Max Quality System”. He will be driving initiatives to enhance process quality by implementing business process management, embedding knowledge management, kindling and anchoring innovation, focusing on areas of growth and improving cost efficiency.
He will also be leading the effort on enhancing the quality of customer experience by championing ‘Voice of Customer’ initiatives across teams. In addition, he will lead a team to provide internal consulting support in business transformation initiatives, such as operational excellence programs.
Navendu has over two decades of experience across customer services, banking and financial services and Human Resource benefits administration. Prior to joining Max Life Insurance, he has worked with leading firms such as HSBC, Deutsche Bank, Genpact, Aon-Hewitt, Mercer, Tata Motors and Sutherland Global Services.
Speaking on the appointment, V. Viswanand, Senior Director and COO, Max Life Insurance said, “We are delighted to have Navendu on board. He will help us build on our existing foundation of quality, service excellence and innovation. Given Navendu’s dynamic experience, we look forward to leveraging his expertise to drive our focus on creating superior customer experience, quality and innovation.”
Commenting on his appointment, Navendu Pandey, said, “I am delighted to join Max Life Insurance, one of India’s most admired brands with a remarkable heritage. I am excited to work with the team here and look forward to driving service excellence and innovation and setting industry benchmarks.”
Navendu Pandey is an alumnus of the Indian Institute of Management, Bengaluru, and is a Post Graduate in Mathematics from St. Stephen’s College, Delhi.