Mahindra British Telecom: Taking A Fresh Guard

Though MBT again narrowly failed to make it to DQTop20, FY 2004-05 was

significant for the company in more ways than one. With the BT dependence still

hovering around 80%, it tried to spread its geographic base across Africa,

Middle East and Asia-Pacific. New offices came up in Cairo and Sydney, with a

specific focus on the company trying to transform itself into a managed services

provider for telcos. An entirely new top-level management took charge,

interstingly all of them coming from different HCL group companies.

Strategic

alliances were formed to address the new markets with Australian ISV Clarity for

its carrier grade OSS eTOM and NMS and a tie-up with RateIntegration for its

PriceMaker 5.1. MBT filed for patenting its automated legacy application

conversion software and bagged a Scandinavian telco as its first customer.