We leverage technology as best as possible to address the evolving needs of our rural customers

—Suresh A Shan Head - Innovation & Future Technologies Business Information Technology Solutions (BITS), Mahindra & Mahindra Financial Services
Suresh A Shan

Two decades ago, Mahindra and Mahindra Financial Services Limited (MMFSL) commenced its journey in the rural nonbanking finance industry. And with that was born a vision to transform rural and semi-urban India into a self-reliant, flourishing landscape.

Since then, we have come a long way, empowering millions of ambitious individuals with personalized finance for a wide range of vehicles, home development requirements and many other diverse endeavors – all to help them live their dreams and Rise in life

Going Digital

Digital Corporate should move to Digital Customer. Where we would want to treat every customer as corporate to demonstrate the dedicated committed services while enhancing the ‘Rural Customer Experience wow Process’, through Innovation using available and affordable Rise Technology.

Believe that “WOW Rural Customer Experience” is a vital component of our relationship with every Remote rural customer, and strive to ensure that all our financial products and services will deliver the positive experience through meaningful and relevant timely solutions to them. With this in mind, we have worked hard through last two decades to ensure that we leverage technology as best as possible to address the evolving needs of our rural customers to participate in his life journey.

The journey of a new client begins with the intent to create a space for him to participate and engage to get the entire financial expectations to continue for Mahindra Rise way. Thereafter, clients want to access our research and advisory to make informed tailor-made schemes and unique advisory decisions We have created a unique architecture which ensures and empowers the Centralized Storage with Distributed Data capture through Available and Affordable technology.

Digital Dividends

In short, right from the time the rural customer open a customer account, our innovative processes ensure that the seamless experience through robust, relevant available and affordable technology which converts business to a life Experience empowered through available channels.

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