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Lean approach will prove to be the best tool

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DQI Bureau
New Update

What is the objective behind organizing the Lean Management Institute of

India (LMII)?



The Lean Management Institute of India is a first of its kind institute. It

has taken professor James P Womack, chairman and founder, Lean Enterprise

Institute, USA, and S Sandilya, chairman, LMII and Ravikumar Achanta, VP, LMII.

We aim to bring to India some ideas and philosophies on different ways of

designing, building, and operating organizations. Most often modern businesses

do not meet the needs of modern customers. And this is because they work in

silos and believe in pushing products to various sectors, and customers and

employees are designed out of the process. On the other hand, the Lean approach

designs customers and employee productivity back into the process.

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What is the level of adoption of Lean management in the IT industry? How

do you see it change?



The Lean model allows IT companies to understand how their technology works

within the business context, and whether it generates business value for their

clients. One of the few early adopters in India is Wipro.

How can the Lean approach help companies brace themselves against the

long-term impact of recession and global inflation issues?



The present global economic issues serve as an ideal condition for Lean to

prove its effectiveness. They try and improve their internal efficiencies using

Lean as an optimization tool. The Lean approach will prove to be the best tool

to derive more out of the workforce, get better connected to customers, and

drive waste out of the business.

How much waste does any normal IT company produce, and how much of it can

Lean help in cutting down?



A company is basically faced with two types of demands. First, a customer

asking for a service or product when nothing is wrong. Second, when a product or

service has gone terribly wrong and it needs to be improved. So, a company needs

to ask itself, how much of the demand is for products that they have done right,

and how much is because they have gone wrong. I have observed that in the IT and

telecom industry anywhere between 40-90% of the demand is for things that have

gone wrong. The industry needs to get out of the failure management mode and get

into delivering business value.

Priya Kekre



priyak@cybermedia.co.in

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