KPMG in India Aqui-hires AI-led, Decision-Science Services Start-up Recommender Labs

KPMG in India has announced the acqui-hire of Recommender Labs, an artificial intelligence (AI)-led decision-science services Company that operates to cut through the complexities of decision making. KPMG aims to combine its own capabilities with those of Recommender Labs to build unique assets, enable quick go-to-market and build the ability to respond with sharp AI led offerings. The acquisition will also reinforce KPMG’s efforts to build superior technology products in order to resolve specific client needs. The firm is also poised to build its own center of excellence (CoE) specialized in decision-science and AI driven solutions.

KPMG has acquired the Mumbai-based Recommender Labs’ trademark brand, software products and other IP rights. Their managing director and four employees will join KPMG India.

AI in India offers a massive opportunity as the market is expected to grow at a CAGR of 45% between 2019 and 2025. The acquisition will enable KPMG to leverage Recommender Labs’ ready pre-built AI models and working solutions for its clients. It will further help KPMG build its own center of excellence, specialized in decision science and AI driven solutions.

Established in 2016, Recommender Labs utilizes its Artificial Intelligence capabilities to support users during decision-making processes by generating meaningful recommendations. The company offers custom implementation of machine learning applications; its products are ready frameworks, which are customized for each client.

Its product offerings include a Universal Recommender Engine that helps identify and recommend best-fit products to customers in a retail scenario, Chatbot Authoring Framework which is a Natural language processing chatbot offering decision-tree based conversations and FAQ bank, Credit Risk Engine that helps identify potential defaulters from customers that have applied for lending products specifically catering to SMEs, Recruitment Application that helps augment profiling through interactive mechanisms & offers insights on best-fit candidates and a Gamification Template that offers mechanisms and engaging UX elements to capture and engage customers.

Commenting on the acqui-hire, Akhilesh Tuteja, Partner and Head, Risk Consulting, KPMG in India said, “AI is actively reinventing and shifting business performances of companies, with better insights and more accurate results. At KPMG, our AI capabilities are deep rooted in the best-of-breed technology, domain knowledge and trusted data and analytics to help our clients lower labor costs, better workforce capacity, increase quality and ultimately deliver more insights, more consistently. Recommender Labs is known for its AI-led decision science services for clients across a range of industries and client requirements and have proven case studies across domains such as Customer Experience Technology, eCommerce, FinTech and EdTech. The acqui-hire will help us unlock the value of AI for our spectrum of clients and their varied business needs that we address on a daily basis. We also aim to build KPMG’s Centre of Excellence in AI-led decision making to develop solutions for our customers.”