JioMart Website Goes Live and is Taking Orders: All You Need to Know

JioMart, Reliance Retail’s new commerce business, has now been launched across several cities in India. The JioMart website is now live and has started accepting orders for groceries. Customers can check the availability of the service in their city by entering their pin on the official JioMart website. The service was initially only available in Navi-Mumbai, Thane and Kalyan.

The website currently displays the availability of grocery items such as fruits and vegetables, dairy and bakery, staples, snacks and branded food, beverages, personal care, home care, and baby care. There is also an option on the website of searching the entire grocery list that customers can enter all at once.

How to Order from JioMart?

While customers can browse the website without having to register with the website, in case they wish to order groceries from JioMart, they will have to sign up with the website. To start ordering items from the website, users will have to click on the "Sign In/ Sign up" link located at the top right corner on the home page, enter the required information in the form that appears and click on submit. An OTP will be sent to the mobile number that is provided. After successful OTP validation, users can start shopping. To purchase items, users will be required to log in or register when they checkout.

Each e-mail or login ID and mobile number can be used to have only one account with JioMart. The account can be used by customers to view their personal information, order history and shopping list. An order confirmation e-mail and SMS will be sent to registered email ids and phone numbers containing order details upon successful completion of the order.

How Does JioMart Ensure Delivery of products?

The new commerce venture follows an online-to-offline model, and has formed partnerships with Kiranas to ensure successful delivery of items. Kiranas will be connected with JioMart through WhatsApp. “WhatsApp already plays an important role in helping people and businesses connect in India. Reliance Retail’s New Commerce platform, JioMart, is being built in partnership with millions of small merchants and Kirana shops to empower them to better serve the needs of Indian consumers. The companies will work closely to ensure that consumers are able to access the nearest Kiranas who can provide products and services to their homes by transacting seamlessly with JioMart using WhatsApp,” Reliance Industries had said while forming a partnership with WhatsApp.

Once an order is placed, a JioMart Kirana which is at a location nearest to customers will ensure delivery of the items. In the case of fruits, vegetables, and other items, customers will be shown an estimated weight and price for everything per kilogram. At the time of billing, the closest pack size or weight will be packed and customers will be charged for the actual weight of the item.

Modes of Payment Accepted by JioMart

As of now, customers can pay for items through cash, debit card, credit card, or net banking.