Jio Leverages Plume’s Cloud Platform to Deliver In-Home Experiences to Indian Consumers

Reliance Jio Infocomm Limited, India's largest telecommunications network, has officially revealed a strategic collaboration with Plume. Plume is a provider of network services and consumer experiences. Together, they aim to offer cutting-edge smart home and small business services to their subscriber base throughout India. This partnership, facilitated by Plume's highly scalable cloud platform, will extend these state-of-the-art services to approximately 200 million premises across India.

Jio has been focusing on addressing the digital requirements of Indian customers by offering both fixed-line and wireless services delivered through cloud infrastructure. To achieve this, Jio has developed the JioFiber and JioAirFiber networks designed to provide reliable, high-speed internet and entertainment services to households across the nation.

Through this new partnership, Jio plans to introduce HomePass and WorkPass consumer services, powered by Plume's AI-driven cloud platform. These services include features such as adaptive whole-home WiFi, optimization of connected devices and applications, safeguarding against cyber threats on connected devices, enhanced parental controls, WiFi motion sensing, and more. Additionally, Jio's customer support and operations teams will have access to Plume's Haystack Support and Operations Suite, ultimately enhancing their ability to swiftly identify, analyze, and address performance issues, pinpoint network faults, and monitor the overall customer experience.

“As we continue to expand our portfolio of connected home services, it is critical for Jio to provide our customers with the most advanced and secure in-home digital services, delivering the best end-to-end customer experience,” said Mathew Oommen, President, of Reliance Jio. “With scalable and leading-edge platforms from partners like Plume, Jio will to continue to strengthen and enhance our connected home service offers and experience.”

“The partnership with Jio marks a significant global expansion of Plume’s services with a major telecoms force in Asia. Our ability to offer a tailored and highly scalable cloud-based solution to meet the needs of the Indian market will enable Jio to rapidly expand its services offering,” said Adrian Fitzgerald, Chief Revenue Officer, Plume. “We are thrilled to help Jio deliver unique and highly personalized in-home digital experiences to its customers across India and support the company in the next chapter of its growth journey.”