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DQ estimates |
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- Vaibhav Tiwari is new president
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- Incentives of upto $120-$150 per employee keep
attrition levels at bay
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l President: Vaibhav Tiwari l Start-up Year:
1999 l Employees: 1,600 l Facilities: 2 l Address: 109, Koramangala Industrial Layout, 5th Block, 4th Cross, Bangalore 560095
l Tel: 25526061 l Fax: 25532707 l Website: www.iseva.com
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Bangalore-headquartered
financial services BPO iSeva, raised $8 mn from e4e in FY 2003-04 and was
acquired by US-based BPO firm ECE. Vaibhav Tiwari, who served as MD for the
previous four years, assumed charge as iSeva's president. A key call center
customer services contract won during the year was from Secured Funding, a
leading provider of home equity products. Mortgage process outsourcing and call
center operations brought in about 70% of total revenues in FY 204-05. Servicing
and payment processing in telecom, retail and wholesale banking, will be key
focus areas in the next fiscal.
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