OpenText's integrated platform helps organizations meet modern work demands: Saurabh Saxena

OpenText Corp., headquartered in Waterloo, Ontario, Canada, develops and sells enterprise information management software. OpenText is Canada's fourth-largest software company as of 2022.

Saurabh Saxena, Regional VP India, OpenText, tells us more. Excerpts from an interview: 

DQ: What are the growth opportunities that OpenText sees in the Indian market, considering its recent developments and portfolio? 

Saurabh Saxena: India is a key market for OpenText where we have actively been expanding our presence since 2009. This strategic focus on India underscores our commitment to stay at the forefront of the digital revolution by tapping into the country's technological expertise and growing business landscape. 

Our recent acquisition of Micro Focus has significantly broadened our portfolio, enabling the company to offer a wide range of mission-critical software technology and services to customers. This expanded portfolio, which includes offerings in areas such as Cybersecurity, Digital Operations Management, Applications Modernisation & Delivery, and AI & Analytics, positions us to cater to the diverse needs of various business verticals and industries in the Indian market.

Also, OpenText has expanded its partnership with Google Cloud to deliver AI-powered integrations. This collaboration aims to help organisations in India unlock the power of their data on Google Cloud for competitive advantage. The integration of OpenText's information management solutions with Google Cloud's AI capabilities will enable Indian businesses of all sizes to surface insights quickly, boost productivity, and enhance customer experiences.

DQ: Can you elaborate on the range of products and solutions offered by OpenText? How are they catering to sectors like government and PSUs, cyber security, IT/ITeS, BFSI, and start-ups? 

 

Saurabh Saxena: OpenText's integrated platform helps organizations in build, automate, connect, secure, predict, and act response to modern work demands. A leader in Information Management, OpenText helps customers simplify their systems, build frictionless automation and thrive in a digital world. OpenText serves a wide range of software categories including content, experience, cybersecurity, IT operations management, application delivery management, and more.

For Government and PSUs, OpenText provides solutions for mastering content management, capture, archiving, and document generation, enabling them to address complex use cases and enhance operational efficiency, while also enabling them to eliminate the complexities of hybrid IT infrastructure, accelerate application delivery with DevOps practices, strengthen cyber resilience and make accurate decisions with predictive analytics.

For IT/ITeS, OpenText simplifies integration across systems, increases automation, and offers connectivity solutions to counter the scarcity of IT resources, enhancing efficiency. 

In the BFSI sector, OpenText's solutions address the growing complexity of data and application sprawl, aiding in application planning, modernization, and cybersecurity.

DQ: How does OpenText leverage its experience with data to transform disordered data into valuable insights, customer intimacy, and operational excellence?

Saurabh Saxena: In today's digital age, customers, partners, and employees expect personalised experiences. OpenText's data and insights solutions enable organisations to gather, analyse, and utilise customer data to deliver highly tailored digital experiences that meet these heightened expectations, thereby enhancing engagement and satisfaction.

OpenText leverages its data expertise through its Information Management platform, which connects content, people, and processes, enhancing productivity, collaboration, governance, and compliance. It creates adaptive business networks, optimising data exchange for insights and operational excellence. 

Our offerings elevate customer experiences by managing personalized content, driven by data insights, and provides robust security measures. With developer-friendly tools, it accelerates solution development. OpenText's holistic approach transforms disordered data into insights, fosters customer intimacy, and ensures operational excellence, spanning the entire information lifecycle, from data collection to secure storage and AI-powered insights.

DQ: What role does Generative AI play in OpenText's offerings, and how is it becoming a reality for enterprises? 

Saurabh Saxena: Generative AI is instrumental in content generation and personalization. OpenText's solutions utilise generative AI to create personalised, auto-generated content using private data. This capability allows organisations to communicate at scale while tailoring content to individual preferences and needs, which is essential for effective marketing and customer engagement.

OpenText Aviator is a family of practical and trusted generative AI capabilities integrated into our information management Cloud Editions. These capabilities span content, experience, business network, IT operations, developer operations, and cybersecurity. It empowers organizations to swiftly act on their data, make sharp decisions and evolve with intelligent tools that learn over time. OpenText Aviator uplevels information automation so organizations can easily make the AI pivot and conquer today’s and tomorrow’s business challenges.

DQ: In a complex enterprise environment, how does OpenText simplify and enhance security measures for its clients?

Saurabh Saxena: OpenText's modern portfolio of security solutions provides security analysts with 360-degree visibility across endpoints and network traffic. This comprehensive visibility enables organisations to identify, triage, and investigate anomalous and malicious behaviour effectively. Clients gain insights into their entire security landscape, simplifying threat detection and response. It offers data security solutions that encompass data capture, analysis, and protection. 

Our identity access management solutions reduce the risk of unauthorized access and enhances network security by ensuring the secure data transit. With a focus on data privacy and threat detection, clients can safeguard their sensitive information and respond to potential data breaches swiftly. This ensures the confidentiality and integrity of critical data. OpenText Cybersecurity Cloud provides real-time contextual threat intelligence, allowing organisations to stay ahead of cyber threats. 

Our latest offering OpenText Cybersecurity Aviator offers innovative threat detection approach combining machine learning models that automatically and continuously learn with rapid deployment, which allows new threat detection models to be in place within hours to protect from new and evolving threats.