Intelenet Global Services was felicitated by IDC for its stellar performance in boosting the performance within the aviation industry through the use of its proprietary solution – I-CAN. This product is designed to boost productivity, through the use of OCR (Optical Character Recognition) and NLP (natural language Processing), thereby reducing costs and driving revenue growth.
The winning award entry showcased how Intelenet successfully helped the client improve agent productivity by ~ 40%, reduce TAT by ~ 50%, process ~ 30 % of the daily incoming volume without human intervention and reduce ~ 60% of the time in calculating payable compensation.
Bhupender Singh, CEO of Intelenet Global Services, stated that, “This award showcases our commitment to revolutionizing the way our clients operate. We invest heavily in boosting our client’s success, through a high reliance on technological capabilities that work in line with the specific needs of the business. The aviation industry in particular undergoes a significant strain due to the high-volume of transactions that are synonymous with it. We have therefore keenly focused on bringing to the fore a select set of indigenous solutions that are specifically wired to address the niche challenges of this domain.”
Rajendra Deshpande, CIO of Intelenet Global Services, said, “We thank IDC for acknowledging the innovation we put into I-CAN to transform customer experience and improve productivity too. This is truly motivating. I-CAN is a true testimony of how algorithms are playing a huge role in improving CX (customer experience) transformation. This is the outcome of our TAP (Technology, Analytics and Proven excellence) framework driven through design thinking.”