Infosys EdgeVerve launches AssistEdge RPA 18.0 to unify the human-digital workforce

EdgeVerve Systems a subsidiary of Infosys, unveiled AssistEdge RPA 18.0 which aims to fundamentally transform process automation by fostering a new human-digital workforce.

Given the imperative to remain customer-centric and competitive, enterprises must offer differentiated offerings and be extremely responsive to customer requirements by being agile, hyper-productive, consistent and scalable. The seamless unification of human and digital workers, which we call as Automation singularity can be a powerful force in enabling this change. In this world of Automation Singularity, human specialists will drive customer orientation using their creativity and empathy, and will be complemented by digital workers with extreme productivity and consistency.

Albie, the cognitive engine powering AssistEdge RPA 18.0 is a major advancement that seamlessly delivers pervasive intelligence across process design, management and execution that will help organizations achieve greater automation coverage in their systems and processes. By harnessing the ‘Human-Digital Twin’ unifying assisted and unassisted automation, Albie helps organizations utilize contextual intelligence and drive smartness into exception management with business intelligence dashboards, cognitive services on tap, predictive resource management and expanded technology automation footprint.

Ray Wang, Principal Analyst and Founder of Constellation Research, Inc. said: “The evolution of RPA has evolved from automation to cognitive driven, contextually intelligent automation. In that shift, organizations now expect greater augmentation of work for the human and digital worker with enterprise grade security as more and more systems are included, and greater precision is required.”

The AssistEdge Intelligent RPA is built on strong innovation using 18 patent assets around critical dimensions of bot orchestration, performance prediction, deployment and AI. Albie pushes the automation frontier to 95% for tasks involving human discretion and enables optimized bot utilization and management, providing greater reliability in process execution.

Atul Soneja, SVP and Global Head of Edge Products and Infosys Nia, said: “AssistEdge 18.0 is a significant step towards our vision of Automation Singularity. Powered by Albie, organizations will be able to seamlessly integrate human specialists with digital bots to create more scalable and secure process automation. Organizations will see an improved bottom line, enhanced customer experience and enterprise agility at every level.”