Indias Cyber Ratnas

Citizen Centric Service, Platinum:

Indian Railways Passenger Reservation Enquiry System

The Indian Railways Passenger Reservation System (PRS) has been one of the
landmark projects initiated by the Railway Ministry. To have a more enhanced and
effective automated system in place as far as ticketing and reservation is
concerned, the Railway Board went ahead with the introduction of a country wide
network for computerized enhanced reservation and ticketing (CONCERT). The
online PRS and CONCERT act as a customer interface for providing reserved
accommodation to commuters of the Indian Railways. The Center for Railway
Information Systems (CRIS) has implemented and hosted Indian Railways own
portal, www.indianrail.gov.in which offers passenger reservation systems (PRS)
key information on the Internet

The aim behind running the website, www.indianrail.gov.in, is information
dissemination to the general public without any restrictions like user
registration, login, etc, says Seema Kumar, GM, PRS, Indian Railways. This
website has helped Indian Railways in reducing queue lengths and helped public
in getting the relevant information conveniently through Internet, she adds.
Another related website, www.trainenquiry.com, which is accessible through
www.indianrail.gov.in , provides information about the exact train
arrival-departure time at stations. This helps people in knowing the accurate
time of arrival and departure, so that they can plan their travel. Whats more?



The website www.indianrail.gov.in is one of the most widely accessed Indian
websites. However, the site had certain accessible issues, including slow page
loading, inaccessible links. The new format of the website has been able to
rectify most of these drawbacks and is more user-friendly and visually
appealing. It has also integrated many new and useful features like SMS services
among others.

Citizen Centric Service, Gold: HIMPOL

Most of the times, citizens hesitate to visit a police station to get their
complaints lodged. So, in order to make this system hassle free and less
complicated for the masses, the Government of Himachal Pradesh has come up with
this innovative idea of making this complaint redressal system completely online
in order to bridge the gap between the police and the public, says Rajesh
Bahadur, senior technical director and state informatics officer. In Himachal
Pradesh, the common integrated police application (CIPA) had 100%
implementation. Due to this particular implementation, all the police stations
belonging to different districts have become a part of the web database. This
website is an apt example of effective e-governance practices. The website has
been cleverly designed so that it is informative yet user-friendly.



The website offers facilities like online payment of traffic challans. The
payment for the challans can be made by debit card and by core banking. Even the
process of lodging complaints is very simple. Generally, a complaint that is
lodged online gets converted into an FIR on merit basis. A complaint filed in
the system is visible to everyone in the departmental hierarchy. One can also
track the status of the complaint lodged. Keeping the broader requirements of
the common people in mind, the website hosts important information such as
Telephone Directory, Community Policing Schemes, and News and Updates. One
can also access National Crime Records Bureau to find out about missing people
and stolen vehicles. If one is interested in being a part of the Himachal
Police, then one can refer to sections such as Be a Cop,
Promotions/Placements/Trainings, and also download forms regarding
recruitment.

Citizen Centric Service, Silver:

Bangalore One

The Government of Karnatakas keenness to provide integrated services to the
citizens through ICT use has resulted in the initiative called Bangalore One.
The project was launched in 2005 and essentially covers the Bangalore urban area
delivering all kinds of G2C services to the residents. Presently, there are
fifty-five centers offering these services. Another five centers are set to be
inaugurated in May, and by this year end the state plans to take the total
number to hundred. The Bangalore One project is the primary touch point between
the state and its residents. This touch point has two key components of service
delivery, service through the CSCs and service through the web portal.
Currently, the centers provide thirty-four citizen services, including passport
service and various utility payments. These centers presently record 1 mn
transactions per month and generate a total transaction value of Rs 1 crore.



The Bangalore One portal offers most of the citizen services that are being
provided by the CSCs, except those which require citizen interface like the
passport service. Anyone can access the portal, which is pretty user friendly
and secured, and can avail the services. Citizens can also register themselves
in the portal to get more personalized services, like receipts of transactions
in PDF format, reminder mails/email alerts, etc. The portal is also integrated
with the payment gateway and offers payment services like bill or tax,
telephone, insurance premium payments, book i-tickets including railway, flight
and movie among others. The portal also has various other contents related to
the Bangalore city and provides all kinds of information about Bangalore,
including administrative, cultural, education, travel, etc. The architecture of
the Bangalore One portal is designed to suit the needs of different category of
users. For each service offered through the portal, a separate service help is
created to guide the citizens in conducting the transactions without any
hassles, says Dr DS Ravindran, director, CEO, CEG, Government of Karnataka.
The Bangalore One portal is secured with Versign SSL certificate and it secures
the private information using the SSL certificate, he adds.

Public Participation Initiative, Platinum:

CIC Online

The project aims at nothing but hassle-free online filing of complaints and
appeals with Central Information Commission. CIC Online facilitates transparency
and accountability of information dissemination to citizens through e-governance
as required by the Right to Information (RTI) Act. By accessing a simple and
user friendly web interface and online form, the citizens can file their
complaints and appeals before the commission. Operational since December 2008,
CIC receives on an average over thousand complaints and 900 second appeals per
month. The web based inputs are integrated with a structured CIC workflow that
help citizens trace the status of their complaints/appeals on a real-time basis.
It also helps CIC to compile data, analyze and generate automated reports of all
the processes. We have evolved a system whereby all our judgements or any
related information gets updated immediately, informs BB Srivastava, secretary,
CIC. The system helps us to generate instant reports, including how many
complaints we have received, what is the status of these complaints, or any
related data whenever there is a need, he adds.



However, presently the system focuses only on the receipt of complaints and
appeals for the commission. The commission is currently working in collaboration
with NIC on things like web based workflow system for processing of appeals and
complains. There is always scope for improvement and we are committed to
deliver better services to the citizens in the future. We welcome any suggestion
for improvement, and are open to further correction or modification that can
make this system more effective and useful, says Srivastava.

Public Participation Initiative, Gold:

SANJOG Helpline

For common people, lodging a grievance or a complaint becomes a problem
because of innumerable protocols, and more so because the result is not
guaranteed. So the idea was to come up with a centralized system for addressing
the grievances, says Dr PK Raut, principal consultant, OeSL. Through this
online service, the citizen is empowered to register any type of complaint
without disclosing his/her Common people can register their complaints through
the web portal, fax, letter, SMS and toll free number. The website has been
developed by CSM Technologies.



The website is simple and easy to understand. There is a user guide for the
people visiting this website for the first time. One can view district wise MIS
reports based on categories such as block, district, scheme and complaint type.
One can also watch campaign videos. Sanjog Helplines toll free number operates
through its call center which puts the grievance of a common citizen in the
computer. The web portal has an interactive application which prompts the
citizen to register his/her grievance by choosing the location he/she belongs to
and the specific nature of the grievance. The CCE at the call center decodes and
enters the grievance details into the portal. On doing so, a unique ticket ID is
generated by the system which is passed on to the citizen. Henceforth, the
citizen can track his grievances status through this ticket number. The website
content is available in Oriya and English.

Public Participation Initiative, Silver:

Ideas for CM

Launched in January 2009 by the Madhya Pradesh government, www.ideasforcm.in
is an open initiative to develop a citizen participatory model for governance
enabling the top level of the government reach out to all residents of the
state. The web based platform allows the citizens to participate in the whole
process of development of the government policies, right from the formulations
to implementations. This is extremely crucial as it greatly helps in reliable
impact analysis of policies and improving the quality of delivery systems, says
Akhilesh Argal, director (governance), School of Good Governance & Policy
Analysis, Government of Madhya Pradesh.



Anyone accessing the online portal can post his/her ideas concerning development
of the state or improvement in government delivery systems either in Hindi or
English.



The web portal is user friendly with self driven instructions for
users. Self generated acknowledgement is received by the contributor of any idea
through email spontaneously. After a preliminary examination, either the
contributors receive a email inviting them to send another idea, or the
contributions are registered for further scrutiny and user IDs and passwords are
communicated to enable them to keep track of further processing of their
contributions, informs Argal. This process is completed within fifteen days.
The ideas registered for scrutiny are subsequently forwarded online to the
concerning departments for their comments. The final decision for choosing ideas
for implementation is being taken by a committee headed by the Chief Minister.
Since its inception, more than 2,300 contributions have been received. Before
the launch of the portal, there was no formal and well defined mechanism for
active and direct involvement of people in planning and development process.
This web portal eliminated the drawbacks of Panchayats and at the same time
institutionalized a very dynamic and cost effective process of involving people
in the planning and development process without intermediaries, says Argal.

Outstanding Web Content, Platinum:

E-Press Publisher

Being the nodal agency of the Government of India to disseminate information
to print and electronic media on government policies, programme initiatives and
achievements, the Press Information Bureau (PIB) functions as an interface
between the Government and the media. The web portal of PIB is a one-point
interface that executes the function of information dissemination online and
serves as the single-stop platform for all government news and information. The
portal is content rich and contains latest press releases, press invites, events
and other news related photographs, audio-visual and webcasts. The website is
updated with the latest information at regular intervals. It also contains links
of the latest major events like sporting or cultural as well as big events like
elections or budget. It also maintains an exhaustive archive of press releases,
photos and videos. The website has overall good navigation features. All these
contents are available in Hindi, English and Urdu languages.



Apart from the main portal, the PIB website has seven regional websites
including Mumbai, Thiruvanthapuram, Kolkata, Hyderabad, Bengaluru, Chennai and
Aizwal. All these sites can be accessed through the main page of the PIB website
upon clicking individual links and displays content in the respective regional
languages as well. The website has overall good navigation features. The only
glitch is that the pages are opened in the same widow instead of opening in
separate windows which is lot more convenient for users. This is an issue with
almost all the links available within the portal and PIB should consider
rectifying this in order to make it more user-friendly. The website also has a
dedicated corner for the Indian Prime Minister which sports different links
related to all kinds of news and information on him/her including photos and
videos. Among other key features, the portal also has links to the portals of
the President, Vice President and Prime Ministers offices, Indian Parliament,
DD News, AIR News, GoI websites and National Portal.

Outstanding Web Content, Gold:

India Post

With the growing automation in all possible fields, the traditional practice
of going to the post office has a new alternative now. The website that existed
since the last ten years is gradually picking up with the value additions that
have been made in the recent times. The website allows both English and Hindi as
its scripting language. We are in the process of not only launching a virtual
post office, but will also have provisions for electronic money orders and
online purchase of stamps, says Rajendra Kumar, joint director, postal training
center, India Post.



The website has been designed keeping in mind the volume of data and the layout.
The interface is extremely user friendly and one can easily explore ones area
of interest. In addition to offering a unique application known as Postage
Calculator that calculates the cost of varied postal services, there are
options for tracking the status of any particular service that has been availed.
The website has links that a user might find useful. The visitor can select from
three different categories of services namely mail, financial and premium.
Important news and events on the postal service of India can be traced. To add
to the innovation, the Philately section encourages the age old hobby of stamp
collection. For a quick check of the pin codes of different states, one can
click on the link and enter the name of the desired place to find out the pin
code. Rendering a colorful touch to the website, one can see unusual stamps on
the website.

Outstanding Website Content, Silver:

Gujarat Tourism

Just like its culture, the website of Gujarat Tourism is colorful and
appealing. The welcome note on the website interface invites the readers or
tourists to explore the different sections of the site. The About Gujarat
section takes the readers to an entirely new page which is an exciting
amalgamation of flash images, a video on Gujarats tourist spots, fast facts on
Gujarat coupled with certain useful links such as Vibrant Gujarat, Gujarat
India, Ministry of Tourism, Gujarat Forests, Geer Foundation, and World
Travel and Tourism Council. This site contains tools such as Google maps and
distance calculator that takes the user experience to the next level. In the
distance calculator application, one has to select two points between which the
distance needs to be calculated. On mere selection, the calculator displays the
distance.



To add to it, the tourists can select the city they want to know about and get
elaborate details about the travel destinations along with the flora and fauna
of that particular city. The Fairs and Festivals section has a video on the
festivals of the state along with a long clickable list of different festivals.
The navigation structure of the website has two components: hub structure
detailing out the geographical locations and content of interest to the
tourists. We would definitely like to take this experience to the next level in
terms of integrating the option of hotel booking with this website, says Samir
Sanghvi, co-founder of Cybersurf, official web designing partner of TCGL. One
also gets to select tourist guide for different destinations. The Tourist Hub
content is also available in Gujarati, Japanese, French, Chinese, German,
Portuguese and Spanish.

Innovative Use of Technology, Platinum:

Indian Tsunami Early Warning System

The Indian Tsunami Early Warning System has been established by the Indian
National Center for Ocean Information Services (INCOIS) 2007. Soon after the
devastating tsunami of 2004 that wiped out many southern Indian coastal areas
and the island beaches of the Andamans and Lakshadweep, the Indian Government
wanted to set up a national tsunami early warning system. The task was given to
the Ministry of Earth Sciences, which in turn deputed INCOIS to do the job. The
system connects all the seismic belts across the world via satellite
connectivity or Internet. In case of any earthquake happening anywhere, the
system locates the epicentre within three to four minutes, primarily in the
Indian Ocean belt. Once the epicenter of the quake is located, all the related
statistics including magnitude of the quake quantifying that the quake has
occurred within the sea is known within five to seven minutes. This data is
vital since tsunami only happens if a quake having a magnitude of 6.5 occurs in
the sea. Once its known, the system helps to understand whether the particular
quake can lead to tsunami.

During this observation, INCOIS pre-runs several scenarios all along the Indian
Ocean belt that help to calculate and generate reports about whether the quake
happening in that particular location will generate tsunami. In case there is
any possibility, the system enables INCOIS to measure the propagation of the
tsunami waves and determines what kind of water level can be expected along the
Indian Ocean coastal belt. There are about 1,500 points across this belt
wherein this system can locate what kind of water levels the waves can generate
in these locations, informs Dr Satheesh C Shenoi, director, INCOIS. The entire
process is automated using the web GIS technology and automatic collating and
processing of the scientific data on a real-time basis. The website provides
real-time information right from the occurrence of the earthquake along with the
raw data. It also provides updated information about the sea level changes that
keep on happening in the coastal region. The sea level changes are important
since they determine or indicate occurrence of a possible tsunami and what time
it will take to hit any coast. Anyone accessing our site can get all these
data/information which are given on a real-time basis. It also provides lots of
actual observation metrics and details, says Shenoi.

Innovative Use of Technology, Gold:

The m-Governance Mantra

The stage was set for the Madhya Pradesh Forest Department (MPFD) to let
loose its IT wing and unleash a new paradigm of governance that is the
m-Governance (mobile-governance). From e to m, the journey of good governance
has moved to its next logical station that is from the wire to the wireless,
from the desk to the palm and from the stationary to the mobile, says Anil
Oberoi, additional principal chief conservator of forests, Madhya Pradesh. As
part of this integrated application, the Madhya Pradesh Forest Department has
developed three key web based applications on the forest information management
and process automation system under the states e-governance initiatives. The
projects include forest offence management system (FOMS), fire alert messaging
system (FAMS) and digital survey and online record keeping of the land of forest
dwellers. Apart from these, three more applications that are forest geo-mapping
system, wildlife management system, forest finance management system have also
been developed by the department.

Forest offence management system has been developed combining MIS and GIS
technologies to register forest offences electronically on GPS facilitated PDAs
at the location of offences itself, and then transfer the data either to the
main server (if GPRS connectivity is available) or to range computer in an
offline mode. The application helps build a database of different forest
offences and offenders along with their photographs. The application has been
operationalized to the extent that the information of various forest offences
are keyed in the offline application and uploaded to the centralized web server.
A simple window based, GPS facilitated, GPRS-enabled mobile PDA was chosen with
a touch screen interface reinforced by a simple hardware key layout, says
Oberoi. The mobile was then loaded with GIS ArcPad and half a dozen in-house
developed forestry applications like that used in tribal claims survey and
wildlife management, he adds. The initiative helped MPFD undertake a state wide
survey of tribal rights, precise records of tiger sightings enabling a logical
step of habitat enrichment, and the alacrity of foresters reactions to fire
alert messages result in minimizing fire damages. The entire information is on
record and is available in the website for all to see.

Innovative Use of Technology, Silver:

Justice through ICT

The application is a first of its kind hi-tech prison management system
implemented by the Jharkhand government. Started in January 2007, the system is
now operational across all the prisons within the state. Videoconferencing
between jails and courts is a part of this integrated application which also
includes prisoners management system (PMS), visitors management system (VMS),
remote visual monitoring system and computer training center inside the prisons.
The main purpose behind the implementation of the prison management system
(PMS) was to enhance the administrative capabilities of the jails in terms of
monitoring and security, says Sunil Kumar Barnwal, then inspector-general of
prisons, Jharkhand and presently MGNREGA commissioner. The videoconferencing
facility between jails and courts has eliminated physical movement of prisoners
from the jail to the courtroom, a journey which is time consuming, expensive and
above all hazardous and involves high security risks like swapping of inmates,
importing of cell phones, fights among prisoners and organized attacks.

Jharkhand is the first state in the country to implement this kind of an
elaborate VC facility. The state SWAN network ensures that a prisoner from any
prison can be produced in any court in Jharkhand at any point of time. The
project has further led to major cost and resource savings for the prisons.
Previously, the prisoners were taken physically to be produced in the courts.
This has now been eliminated due to the use of videoconferencing. This is safer
also as these visits to the judiciary could be used by the criminals to escape,
he says.

Comprehensive Web Presence (Ministry/Department),
Platinum:

Department of Economic Affairs

Department of Economic Affairs is a part of the Ministry of Finance. This
website is content rich in terms of the fact that it contains all the updated
information on the capital market, stock exchange, investment, budgets and
everything related to the countrys economic policy and programs. The design and
layout is fairly simple and comprises hyperlinks that the readers to a different
web page. Apart from listing the different organizational units within the
department, the website also hosts induction material that gives users an idea
about the different subjects allotted to the Department of Economic Affairs
along with the existing divisions. The website is a conglomeration of different
links. The Middle Office section provides users with debt statics in both
excel and PDF format. The website also shares the contact details of important
officials in different departments.

The Budget Division archives budget papers presented to the parliament,
expenditure notifications and much more. It is a vital website that requires
constant updation of the content. There are nodal officers in every department
who are entrusted with the responsibility of updating the respective sections of
the website. The website supports both English and Hindi Efforts are being made
to standardize the website as per the world wide web consortium (W3C) guidelines
so that the content is made accessible to the masses irrespective of special
abilities, says Mahesh Nautiyal, senior system analyst, NIC, Ministry of
Finance.

Comprehensive Web Presence(Ministry/Department),
Gold:

Rajya Sabha

In 2008, the secretary general of Rajya Sabha decided to make a new website,
replacing the existing one which was in a cluttered state. This followed with
the formation of a website redesigning committee consisting of officers of NIC
and the Rajya Sabha Secretariat. Even though NICs web services division was
instrumental in developing the Rajya Sabha website, the responsibility of
updating the databases and uploading content is taken care of by the Rajya Sabha
Secretariat. For this, about fifty web enabled applications have been developed
as per the requirements of various sections of the Secretariat, says Narinder
Singh Arneja, technical director, NIC Parliament Informatics Division. The site
has language option mode. One can access the content in both Hindi and English.
The website content has been broadly categorized under the subheads Rajya Sabha,
Today in Rajya Sabha, Business, Questions, Debates, Members,
Committees, Procedures, and Secretariat. This makes it easier for the user
to access information pertaining to his or her need. Very interestingly, the
website also informs the user about the Indian Parliament, tenders, council of
ministers and whos who of the Indian Parliament.



This website is not only for ordinary citizens, but also for the members of the
parliament for their reference. They can always refer to sections such as
procedure that lists the directives laid down by the chairman, procedure for
petition submission and government instructions on dealing with the MPs. A
member can also download parliamentary notice forms such as short notice
question, notice of motion and many more. Publications of the Rajya Sabha
Secretariat and the list of authorized sales agents are available in both print
and electronic form. the option for watching live video and recorded videos of
sessions has been incorporated within the website so that users can go through
it if they have missed it. Also, for timely updating of the website, each user
or member is given a web enabled application and publishing rights to publish
the contents under their domain.

Comprehensive Web Presence (Ministry/Department),
Silver:

Ministry of Rural Development

The Ministry of Rural Development is one of the pivotal ministries to have
optimized the implementation of e-governance practices. The website has some
meticulous content layering. It leads to e-gov initiatives by the government,
namely PURA, Bharat Nirman, NSAP, CAPART, NREGA, PMGSY, that are individual
sites. The site has been designed and developed by the National Informatics
Center. Related content has been provided and maintained by the Department of
Rural Development and Ministry of Rural Development. The website lists the
different departments under the ministry such as Department of Rural
Development, drinking water supply and land resources. On clicking the
programs/schemes, the user is directed to another interface that lists the
various ongoing programs under the different departments of the ministry. In
terms of collecting data, the data entry in NREGASoft is taking place at the
block level or the panchayat level. At the panchayat level, information is
entered in the system directly by the gram panchayat office, says DC Misra,
senior technical director, NIC, Ministry of Rural Development.



The budget section elaborates the annual budgets for the ministry starting from
2005 till present. Information pertaining to sanction orders, monitoring
mechanisms and marketing of rural products form an integral part of the website
are of utmost importance to the artisans and business people wanting to
participate in government events. Through the website, the ministry seeks to
make important announcements about the upcoming events and training programs.
Vital information pertaining to conferences and meetings has been archived for
ones reference. To keep the officers updated about their roles and
responsibilities, the work allocation of the senior officers have been put on
the website. The email section lists the contact details of different officers
belonging to different departments of the ministry. The website also lists the
success stories of different schemes implemented in the rural areas. On
clicking, one can read the elaborate report.

Comprehensive Web Presence (State), Platinum:

Government of Tamil Nadu

Awarded as the Webs Best Site of 2009 by Encyclopedia Britannica, the
website of the Government of Tamil Nadu stands apart in terms of its uniqueness
of design and content presentation that invites participation from citizens. The
website has been designed and developed by the National Informatics Center
according to the state portal and state service delivery gateway (SSDG) scheme.
The citizen centric services include vital downloadable forms such as ration
card, birth and death certificate and driving license. Once a user feeds vital
information into the system, the information gets stored in the SSDG data
center; and from there it is directed towards the respective department, says
Santhosh Babu, MD, Elcot.



The website is available to readers in Tamil and English versions. The
Government section of the website gives the users complete details about the
different aspects of the state as well the state government. With the aim of
making the citizen centric services available to all, the state government has
meticulously incorporated the option of making them available. These services
include online registration for recruitment examinations and online payment of
electricity bill. TN at a glance covers all the socio-economic indicators of
the state right from the geographical position of the state to details about the
local bodies to its employment. Through the pilot e-district project, the state
government has made an attempt to inform the citizens about the ongoing citizen
centric run for different sections of the society. This unique website has a
colossal hit of 4.5 crore every month.

Comprehensive Web Presence (State), Silver:

Government of Himachal Pradesh

The interface of the website gives the feel of optimum utilization of
e-governance practices by the state government using ICT. The different
departments have come together on one single platform to give users a unique
experience of communicating directly with the government without having to
undergo time consuming protocols. This website is an amalgamation of more than
hundred other websites. The website exemplifies the optimum use of space and
content. Facilities such as booking of bus tickets and payment of electricity
bills have been made online. Very cleverly, the state government has integrated
the HIMPOL website under the domain of online services so that citizens get
everything under one roof. The unique option of e-salary allows all the state
government employees to check their salary status, says Rajesh Bahadur, senior
technical director and state informatics officer.



During any crisis, the common man can refer to this website for finding
important contacts such as blood donors list. One can also refer to the list of
government and state holidays for their convenience. To encourage participation
of the masses to improve governance practices via feedback, the state government
has initiated discussions on various issues. The Job Portal link directs the
users to the website of the Department of Labor and Employment, through which
one can check the live vacancies and apply at the same time. The portal also
serves as an effective medium for the state government to make important
announcements. Tools like GIS based mapping and Google search also provide an
opportunity for the citizens to explore beyond the website and learn the
importance of these tools. The website gets a hit of 55,23,721.

Comprehensive Web Presence (State), Silver:

Chandigarh Administration

The website of Chandigarh administration displays the meticulous convergence
of ICT tools and the huge content related to the government and administration
to bridge the gap between citizens and the governing body. The website has
several divisions such as administration, know Chandigarh, e-governance,
information, citizens facilitation, departments and a very innovative How do
I? section. This makes it easy for users to make correct use of the information
provided by the government. Through the administration section, the government
has instituted a process that invites participation of ordinary citizens having
expertise in different fields so that both the citizens and the government
collaborate to create better administrative processes. Ideas are invited on
advisory council in order to preserve the basic nature of the city.



The website also invites citizens participation in preserving the ecology of
the Sukhna Lake. The e-governance section safeguards the citizens right to
information by informing them of the governments ICT enabled policies that have
been rolled out. Many a times approaching the correct authorities in times of
crisis becomes a big challenge for people mostly due to the lack of knowledge of
the proper channels. This website has everything that can make the life of the
common man much easier with the necessary contacts, valuable information on
whos who of the city. An interactive map application has been integrated with
the website. By clicking on a place, the user is directed to another page
wherein the enlarged map of that particular area is drawn for reference. The
How do I? section serves manifold purposes of informing the citizens of their
responsibilities and at the same time helping them with the process of doing the
same. Public notifications, press releases, and the More about Chandigarh
section keep people abreast of the latest developments happening in the state,
says Manjit Singh Brar, director, IT, Chandigarh Administration.

Atreyee Datta & Piyali Guha

atreyeed@cybermedia.co.in &
piyalig@cybermedia.co.in