India still going strong on KPO and BPO

How was the business during the past year for Integreon,

particularly in the wake of global economic countdown in FY09?



I think 2008 was a bad year for everybody when the big meltdown happened.

And in Q1FY09, for most companies globally, it was more of a crisis management

mode. But, I think after they recovered by forming strategies, the outsourcing

demand has emerged stronger. Also, the size of contracts and deals is getting

bigger. We have grown really well last year and continue to see that growth this

year as well specially in the vertical enterprise level outsourcing business and

legal knowledge and research services demand.

How do you see the Indian outsourcing sector and

companies like Integreon maintaining an edge over other Asian countries due to

competitive cost factor?



Cost is an important part of client decision making but it cannot compete on

the cost model alone. And there are ways to address it. I think what clients

expects is the value delivered to them. You can charge a premium for your

services but if you are delivering high value to your clients they would pay for

it. We have a global presence. While, we have lot of operations in India, we

also have operations in countries like Philippines, recently acquired China,

South Africa, Uruguay and on-source centers in UK and US. So, we are actually

telling clients that we will use the best possible combinations of locations to

deliver the services to clientswe call it consolation. I dont think it

compromises any business coming to India because India still has lot of

advantages in terms of availability of talent, skill sets and more economic

price.

What kind of in-house training is provided at Integreon?



The training program can vary from two weeks to three months and then there

is an on-going training program for everybody. This includes training on

professional skill-sets as well as technical skill-sets such as IT and domain

specific. We have the Integreon Training University which runs about eighty-five

different curriculums related to technical knowledge and domain knowledge. So,

it is a compulsory participation by every manager and associate as part of their

learning process.

Pankaj Maru/CMN



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