India Emerges as the Most Gratified Country in the Matter of Connectivity Satisfaction as per the Global Study
Juniper Networks , the industry leader in network innovation, today unveiled its first ever Global Bandwidth Index Report, which explores differences between how people use mobile Internet connectivity in their day-to-day lives at work and at home and what they hope to achieve using their connected devices in the future.
Juniper Networks commissioned the independent firm Wakefield Research to survey 5,500 adults in developed markets, comprising Australia, Germany, Japan, the United Kingdom and the United States, which are typically moving quickly to implement high bandwidth Long Term Evolution (LTE) networks capable of delivering mobile services up to 100 times faster than older networks. Wakefield also sampled consumers in emerging markets, comprising Brazil, China, India and South Africa, where networks tend to be slower and less reliable.
The study reveals that twice as many people in developing countries regularly use connected devices for educational purposes as compared to those in developed markets. In India, for example, 45 percent of people surveyed say connectivity has fundamentally changed how they access textbooks, complete coursework or use teaching tools, compared with just 7 percent in Japan.
Further, access to the Internet plays a crucial role in the professional environment of an individual in India, as 69 percent of the respondents indicated poor and / or lack of connectivity had an impact on their professional opportunities. The study also reveals that 55 percent of respondents have experienced a significant improvement in their earning power due to connectivity in India.
The Global Bandwidth Index Report also yielded the following key findings for India:
Consumers in developing markets are significantly more satisfied with their networks than their counterparts in developed countries, a surprising result given that network speed and reliability tend to be slower and less reliable in the developing world.
· Respondents in the study gave India an “A+” grade (A being the highest and F, the lowest) in the matter of connectivity satisfaction, while the U.K. and Japan received an “F” grade.
· 58 percent of respondents in India are satisfied with the current Internet connection. That being said, the majority (63 percent) of the respondents feel that speed still keeps them from fully utilizing the mobile connectivity capabilities.
· 48 percent of the respondents state security concerns as a reason for mobile connectivity capability utilization being low.
“The Juniper Networks Global Bandwidth Index found that transformation of mobile connectivity will continue as new technologies emerge, network speeds increase and hundreds of millions of people who aren’t yet connected to the Internet gain access. It also reveals an opportunity for service providers around the world to continue to deliver new, life-changing services, particularly in areas like education, where there is a great demand particularly in emerging markets such as India” Pankaj Kitchlu, Service Provider Systems Engineering Leader, India & SAARC, Juniper Networks.
On the other hand, in developed nations where networks are capable of delivering mobile services up to 100 times faster than older networks, people are more likely to use connected devices for practical day-to-day activities like banking (51 percent), shopping (41 percent), and searching for local information (42 percent). The focus is much more on tasks that enhance personal convenience and efficiency.
People in India are prioritizing their connected activities in very different ways – Social (56 percent) and Entertainment (51 percent), followed by banking/professional (46 percent), while health and safety ranked as the least important (16 percent).
· The advent of the Internet has changed the e-commerce experience of 50 percent of male respondents to a great extent vis-à-vis 44 percent of the female respondents.
· 70 percent of the female respondents have experienced a fundamental change in the way they do banking through connectivity.
· Among the nine nations surveyed, India ranks second behind South Africa in the use of connected devices for professional and personal usage.
· 97 percent of people in emerging markets reported fundamental life changes due to connectivity, including a transformation in the way they complete a wide range of essential and everyday tasks, from banking to accessing local information, enjoying entertainment, receiving health care and engaging in civic life.
· Compare that to 22 percent of consumers in developed markets who report that connectivity has not had a significant effect on their lives.
“Despite the connectivity challenges, the Juniper Networks Global Bandwidth Index reveals that consumers in India and other emerging markets are still significantly more satisfied with their networks than their counterparts in developed countries. The transformative impact of connectivity to people’s lives in the developing world is much stronger than the feeling that networks should be faster and more reliable. Meanwhile, in the developed world, high bandwidth connectivity is so commonplace that people are much more sensitive to interruptions in service” Pankaj Kitchlu, Service Provider Systems Engineering Leader, India & SAARC, Juniper Networks.