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‘India Must Focus on Apps Outsourcing’

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DQI Bureau
New Update

l How critical

is neoQA in the changing business environment?



In the aftermath of recent natural disasters, terrorism, and equipment

breakdown, businesses have recognized the need for an organization to be

prepared. What has also happened over the past few years is that country options

have expanded and countries other than India are being considered as potentially

great outsourcing centers. The expanded options also have varied the level of

risks. The effect this has had on Indian and other offshore IT companies’

business plans is three-fold: companies will continue to invest in building ‘best

practices’ business continuity plans, they will invest in marketing plans that

are effective and they may invest in outside expertise/or audits to perform

in-depth reviews of the plan to point out improvements. Clients seek to have

that extra "something" from offshore suppliers. This is where a

neutral, third party assurance program like neoQA can provide value.

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Avinash

Vashishtha:
Managing

director of neoIT

l What’s in

it for software companies?



In today’s business environment, any supplier, be it software domain or

back office operations, needs to have the ability to demonstrate results and to

provide some type of assurance against offshore sourcing risks. Sourcing

engagements coming into India and other outsourcing geographies have graduated

from mere initial coding jobs to more diverse areas like data warehousing, call

centers, back office, payroll processing etc. With the increase in engagement

size and scope, the risks increase. The necessity for suppliers to clearly

demonstrate their strategic partnership abilities is across domains and not

merely restricted to software companies.

l What are the

kind of revenues you are looking from this program?




neoQA is a key capability and intellectual property of neoIT. It is part of the
offshoring lifecycle. It is not a driver of revenues for neoIT. Revenues for

neoIT are driven by advisory and sourcing management to companies looking to

outsource. neoQA is part of every offshore deal for neoIT and has been primarily

buyer-driven. While neoQA by itself generates less than 5 % of neoIT revenues,

it is an important factor as to why clients engage neoIT to manage the entire

offshoring lifecycle.

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l How do you

plan to take ‘neoQA’ assurance further?



The neoQA assurance program is gaining increased awareness and recognition

among clients and suppliers in the outsourcing industry. In the past six months

we have seen a dramatic increase in the number of clients requesting the neoQA

assurance program prior to selecting their final outsourcing partner. A key

reason for this trend is the visibility clients’ gain into the suppliers’

performance ability, infrastructure, and other such areas that provides

assurance. And because neoQA has turned into a client requested, client-driven

assurance model, we are also seeing increased interest among local suppliers as

well interest from supplier geographies such as China, Russia, Philippines and

Ireland.

l How many new

suppliers does neoIT predict will be certified by neoQA ?



We estimate that another 25 to 50 global suppliers will apply for neoQA

certification over the next year and an even greater number of buyers will

request neoQA due diligence as part of their offshoring process.

l Who are

Indian customers?




neoIT buyers are Global 2000 firms from USA, UK and Australia. neoIT’s Global
Services Network is a knowledge source of over 5,000 vendors, the majority of

these companies are from India, but also include emerging and developed

outsourcing hotspots such as China, Russia, Philippines, Singapore, Vietnam,

Israel and Ireland. Over the past two years neoQA has verified delivery

assurance for suppliers such as Syntel, HCL-T, VJIL, Hexaware, HPS, ADSI,

Netkraft, Infogenie, EximSoft, Kshema Technologies and other leading outsourcing

firms.

RAHUL GUPTA



CNS in Mumbai

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