The CEO of iGate Global Solutions Phaneesh Murthy after some heavy duty
restructuring of the company, involving a number of acquisitions, takes on the
challenge of seamless consolidation. In a chat with Nandita Singh of CyberMedia
News, he talks about infrastructure ramping up and a gamut of activities to help
grow the business.
On the company’s restructuring plans?
We have completed the capital restructuring in concept, as to what and how
we want to restructure. Most of the efforts are also through, except for a few
which are pending on account of court convened, shareholders’ approval and
other regulations. For the next couple of quarters we will be concentrating on
integration, consolidating and building as seamlessly as possible. We are
ramping up our infrastructure. A 65,000sft facility has gone operational in
Hyderabad. We have plans to invest another $25 million across three locations—Bangalore,
Hyderabad and Chennai–in the next 15-18 months. The investment will be in
technology and ensuring a global standard in operations.
On the intellectual property at iGate?
IP at iGate is not based on the idea, but the execution of the idea the
technology and process frameworks used and the way they are used constitutes our
IP. We have acquired a considerable amount of IP such as pH Matrix to determine
process investment strategy through an analytical model. We have created real
time visibility dashboard for our customers to track the progress of the
outsourced work in the backend office in India.
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As a small company we need to show value to our customers in helping then
become virtual corporations. We are putting out internal systems and controls in
order and are investing in Six Sigma training. We are putting 500 iGators on
training for Six Sigma green belt. We are taking large business processes such
as order through remittance and re-engineering them to reduce the DSO.
What would be the growth drivers for the company?
Business services provisioning is a clear differentiator for us, and
financial services is the vertical we are focusing on. US and Europe are high
growth markets for iGate. I cannot make projections on the revenues or the
growth rate, as the political uncertainty is making deal sizes swing. The
question is not whether to outsource or not but that how much of outsourcing
will minimize risk. It is going back and forth making it difficult to make any
predictions.
How many clients are in the pipeline?
We have a reasonably good client pipeline. We re-engineered our sales team
in last quarter and with an all-new team on board results will be visible in
June 2004. We are looking forward to June.