ICICI Lombard’s mobile app to claim motor insurance

ICICI Lombard's Motor Insurance mobile app allows customers to intimate a claim directly through the company's mobile app ‘Insure'. The customer needs to simply download the app on his/her mobile phone or tablet device, take a picture of the damaged vehicle, communicate his version of the accident/ damage through a voice recording facility within the app and send the claim intimation from the app itself.

This is a unique offering by a general insurer through a mobile app. Secondly, the app allows customers to locate the nearest network garage, hospital or ICICI Lombard branch through special geo-tagging software embedded in the app itself, another unique feature of the ‘Insure' app.

The app will be available to customers using smart phones/ tablets running on Google's ‘Android' as well as Apple's ‘iOS' platform. It has been developed in-house by the ICICI Lombard IT team in its entirety.

Apart from the claim intimation, the mobile app allows customers the following benefits:

• Buy or renew a car insurance policy of ICICI Lombard anytime of the day from anywhere
• Locate the nearest motor garage, Hospital or ICICI Lombard branch from the app itself. This facility will enable customers to seek immediate help at the accident spot itself thereby saving precious time
• Track the status of claim intimated in the past in terms of reimbursement etc.
• Obtain details of the various insurance policies purchased from ICICI Lombard including Motor Insurance, Health insurance, Home insurance as well as Travel insurance
• Connect with the 24 hour Call centre of ICICI Lombard 18002666 directly from the mobile app
• Set reminders for motor vehicle insurance policy renewal

Commenting on the occasion, N Eswarnatarajan, Chief - Operations & Technology, ICICI Lombard General Insurance said, "We are delighted to have introduced this unique end to end app for our motor insurance customers. This app will empower our customers to intimate a motor insurance claim anytime and from anywhere. In addition, they can locate the nearest network garage and hospital thus getting all necessary help right from their mobile device on an immediate basis. We are sure that the app will add to our customer service standards and offer convenience to our large base of customers."