IBM Daksh: A Touch of the Blues?

Reasons
for Joining
“Strongly
agree”
Score Industry
Rank
High
growth opportunity
67 2
Good
work environment
64 8
Salary
is good
36 6
Reasons
for Leaving
“Strongly
agree”
Score Industry
Rank
Salary 60 7
No
growth opportunity/ lack of promotions
56 3
Transportation 24 2
Reasons
for Stress
  Score Industry Rank
Travel
time
49 1
Insufficient
holidays
36 4
Overtime 26 1
Types
of Illnesses
  Score Industry
Rank
Sleeping
disorder
30 9
Digestive
system-related disorder
27 6
Eyesight
problem
24 2
What
They Say
My
colleagues help me when I need them
95%
My
relationship with my peers makes for a better work environment
93%
I
respect the company’s work values and ethics
87%
The
work I do adds value to the company and contributes to its growth
86%

Maybe
it’s time for IBM Daksh to revisit its HR policies. After topping last year’s
ranking, this year it has slipped down three notches, to #4. The falling
satisfaction level is reflected in the lower scores on many employee
satisfaction parameters. On crucial factors like overall satisfaction with the
company, company image, culture, growth opportunities and salary, there’s a
lot left to be desired. On the overall satisfaction count, it has landed up at
#9 with a score of 7.7.

At 6.1, satisfaction levels with salary/compensation are also at
a low, even lower than the industry average of 6.7. This is surprising
considering that the company offers higher salaries than many of those surveyed.
Salary and lack of growth opportunities have been cited as major reasons for
leaving the organization. Interestingly, high growth opportunity emerged as the
biggest reason for joining the organization.

Only 66% of the employees expressed satisfaction with the
company’s work culture. The company also figures low in the list when it comes
to the overall image. This comes as a surprise since one would have expected a
higher image factor considering it being a subsidiary of one of the biggest IT
companies. Besides the brand, there are many other factors that contribute to
building a good image among employees. IBM Daksh also ranked came at the bottom
in terms of satisfaction with the company’s infrastructure.

IBM Daksh also needs to do more in a few areas like creating
positive work environment and a more open work culture, as it figures lower down
the ranks on questions like ‘the culture of the company is such that it
creates a very positive work environment’, ‘the company is very open to
ideas and suggestions given by employees’. Only half of its employees feel
that the company’s policies and procedures are open and transparent and it
creates a positive work environment. It is also the same with ‘adequate amount
of transparency in the management’. Definitely, an area of concern for the
management.

Employee empowerment is another area where things don’t seem
to have gone down well in terms of satisfying its employees. It does not score
high on aspects like ‘I feel my opinion matters in this company’, ‘I have
the freedom to make decision on my own relating to my work’ and ‘I am
encouraged to take risk in my work’.

On the positive side, 65% of its employees expressed
satisfaction over job content and growth opportunities. Also, the company has
fared reasonably well on the satisfaction parameters such as sensitivity towards
women employees, respect for company’s work value and ethics and clear
definition of goals.

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