HP Global e-Business Operations

DQ estimates

Hunt for a new destination in India

Attrition rate in the band of 15-17% annually

l Director: Vivek Nagarkatti l Start-up Year: 2000
l Processes: Finance, accounting and business processes for HP worldwide l Employees:
4,248/ 550 l Address: HP Tower, 1, 2, 3, Golf View Campus, Wind Tunnel Road, Murugeshpalya, Bangalore 560017
l Tel: 25200601 l Fax: 25276820 l Website: www.hp.com

Global e-Business Operations in India is now a little more than just a captive
center. Part of the work from HP’s 10-year $3 bn IT outsourcing deal with
Procter & Gamble happens out of Bangalore. Soon, the company’s Chennai
facility will also have commercial accounts.

Besides managing to deploy a consistent delivery model across all business
centers, Global e-Business is now well settled in terms of the people. Some of
the processes have also been scaled up for the next level of activity.

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