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HP's
Global e-Business Operations in India is now a little more than just a captive
center. Part of the work from HP's 10-year $3 bn IT outsourcing deal with
Procter & Gamble happens out of Bangalore. Soon, the company's Chennai
facility will also have commercial accounts.
Besides managing to deploy a consistent delivery model across all business
centers, Global e-Business is now well settled in terms of the people. Some of
the processes have also been scaled up for the next level of activity.