Cloud adoption is inevitable in today’s competitive and fast changing business scenario where enterprises seek high degree of agility on their way to growth. While cloud continues to find its way into enterprises’ business models, how these organizations manage to reap maximum benefits out of it is what makes all the difference. Here we share experiences of three Indian enterprises from different verticals that are successfully riding on the cloud wave.
At TVS Motor, we provide cloud services for group companies as well as our dealers using the private cloud. Adoption of cloud has brought agility within our enterprise. It has empowered the users of data to take timely decisions that translate into business value. Another major change is that IT department has become service-oriented from being task oriented.— TG Dhandapani, Group CIO
Receiving guest feedback and taking immediate corrective action is very important to remain competitive in the hospitality business and win guest loyalty. We are using cloud-based QMSworld to gauge how our valuable guests see us. It helps to improve hotel operations, providing instant feedback with management reports in dashboard style. It also helps us to listen, speak, and engage with our customers for improving hotel operations and marketing.—- Harish Chandra GM, Information Technology
Gift Cards India
At Gift Cards India, we have implemented FreshDesk, a cloud CRM for our customer support process. This has helped us in two ways: Keeping the cost low and having a complete track of each and every customer interaction. Besides, the go-to-market has become much faster. We also use Podio and Asana, cloud-based project management tools for product development and implementation. These tools have brought clarity and efficiency to the business.— —Firoz Khan, Co-founder & CEO