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Hero Honda: Lighting an e-mail Wildfire

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DQI Bureau
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ADVANTAGE IT:

SR Balasubramanian

About three years ago, Hero Honda realized that the secret of ensuring steady

growth lay in embracing IT. An information systems plan was drawn up immediately

but was approved after a lot of deliberation.

Even before the implemention of the new home grown systems to replace the

legacy systems and an ERP package, the IT at Hero Honda made a concious effort

to improve the network. They installed structured LAN systems and WAN links and

introduced e-mail throughout the organization. "Real-time communication was

a long felt need and usage of e-mail spread like wild fire," says Hero

Honda’s VP, IT, SR Balasubramanian.

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This was followed up by the installation of an intranet and workflow

applications. There was a surge in the demand for PCs and employees were eager

to be a part of the network. The entire staff got used to the electronic form of

communication and this change in work culture made using SAP easier.

After eight months of implementation, the project went live in February 2001.

The most difficult task involved implementing MRP at the shop floor, which had

not been computerized earlier. Despite the initial problems, things improved and

Hero Honda could complete its final accounts 24 days before the close of the

financial year. Hero Honda has also made a conscious effort to ensure that IT is

an enabler to its business process and is critical in knowledge dissemination.

The company has also tied up with Hyderabad-based knowledgementor.com to

circulate articles on topics like HR, IT and strategic management among its

employees.

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