HDFC Life, positioned as a leading life insurer in India, has launched Neo – a servicing bot for Twitter, as part of its continued efforts towards offering greater convenience to customers through utilization of robotics and artificial intelligence solutions. The bot will cater to those existing customer bases of HDFC Life who prefer to raise policy-related queries on social media.
Neo is one of several initiatives undertaken by HDFC Life to streamline and digitise customer on-boarding, policy issuance processes and servicing, with the aim of making such processes convenient and simple for the customers.
Neo will be available 24/7 and have the capability to authenticate customers and provide options to access frequently sought details, such as Fund Value, Sum Assured and Premium Amount.
Mr. Subrat Mohanty, Sr. EVP& Head-Strategy, Operations, BS&T and Health, HDFC Life said, “At HDFC Life digitization is at the forefront of all our initiatives and we believe that technology is the greatest enabler to keep pace with evolving customer needs. One main aspect of this is to ensure our customers receive immediate responses to their queries, any time any place – be it Email, Chat or Twitter – as per their convenience, which is what Neo is all about.”
HDFC Life has taken up this endeavour in partnership with SmartConnect Technologies.
“Our platform enables forward thinking companies to stitch together their digital journeys and automate customer response” said Srikanth Seshadri, Founder and CEO, SmartConnect Technologies.