HCL Tech BPO: Up the ladder

Reasons
for Joining
“Strongly
agree”
Score Industry
Rank
High
growth opportunity
64 4
Good
work environment
55 10
Salary
is good
40 5
Reasons
for Leaving
“Strongly
agree”
Score Industry
Rank
Salary 40 9
No
growth opportunity/ lack of promotions
39 8
For
higher education
27 5
Reasons
for Stress
  Score Industry Rank
Repetitive
nature of work
37 4
Work
timing
35 3
Insufficient
holidays
35 5
Types
of Illnesses
  Score Industry
Rank
Sleeping
disorder
37 3
Digestive
system-related disorder
28 5
Eyesight
problem
14 8
What
They Say
My
colleagues help me when I need them
85%
My
relationship with my peers makes for a better work environment
84%
The
work I do adds value to the company and contributes to its growth
81%
Overall
company image
78%

The
company’s HR have done its job well. Last year, the company was way below the
Top 5 club. Thanks to the initiatives taken by the HR, the company has moved
into the the club in the current survey. The company offers voice and Web-based
contact and front-office services, spanning collections, sales and marketing,
technical helpdesk and customer care, with its delivery center network in India
across Noida, Chennai, and Bangalore.

The company seems to be managing the stress levels of its
employees well, as only 8.2% of them admitted to stress at work-the lowest
among the companies surveyed. This is also an improvement over last year, when
36.1% said their job was stressful. This points to some improvement in the
company’s employee policies and initiatives.

And, now some suggestions for the company regarding the areas
where it needs to rework its employee initiatives. Its workforce seems to lack a
sense of belongingness with the company, as it ranks very lower on the issue of
belongingness. Further, a quarter of the workforce said, ‘I would leave this
job if another reputed company offered me a job with a 20% hike in salary’,
which is on the higher side as compared to some of the other companies in the
survey.

The loyalty and belongingness among its employees could be
another area of concern for the company. While more than 50% of the employees
surveyed said that they have exciting growth opportunities in the company, it’s
is still lower than the industry average. In fact, salary, lack of growth
opportunities, and promotions are among the chief reasons that may cause the
employees to leave the organization.

The illnesses that its employees have reported after joining the
organization include sleeping disorder, digestive system-related disorders, and
eyesight problems. Sleeping disorder tops the chart with 37.1% of the employees
reporting it, followed by 27.8% citing digestive system-related disorders.
Though, a small percentage, it can be a potential hazard in the future. It
requires some innovative work-health policies from the HR. This is in sync with
the top reasons across the industry. However, the reasons were a shade higher
than the industry’s average of 34.8% and 26.4% respectively.

While salary continues to be a sore point for the employees, it
must be mentioned that the company is way ahead of salary and compensation as
compared to the industry averages.

With headcount expansion on the anvil, the big challenge for the
company will now be to maintain and improve upon the satisfaction levels even
while growing. The company is planning to increase its headcount by 1,000 in the
next quarter.

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