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HCL Tech BPO: Up the ladder

author-image
DQI Bureau
New Update
Reasons

for Joining
“Strongly

agree”
Score Industry

Rank
High

growth opportunity
64 4
Good

work environment
55 10
Salary

is good
40 5
Reasons

for Leaving
“Strongly

agree”
Score Industry

Rank
Salary 40 9
No

growth opportunity/ lack of promotions
39 8
For

higher education
27 5
Reasons

for Stress
  Score Industry Rank
Repetitive

nature of work
37 4
Work

timing
35 3
Insufficient

holidays
35 5
Types

of Illnesses
  Score Industry

Rank
Sleeping

disorder
37 3
Digestive

system-related disorder
28 5
Eyesight

problem
14 8
What

They Say
My

colleagues help me when I need them
85%
My

relationship with my peers makes for a better work environment
84%
The

work I do adds value to the company and contributes to its growth
81%
Overall

company image
78%
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The

company's HR have done its job well. Last year, the company was way below the

Top 5 club. Thanks to the initiatives taken by the HR, the company has moved

into the the club in the current survey. The company offers voice and Web-based

contact and front-office services, spanning collections, sales and marketing,

technical helpdesk and customer care, with its delivery center network in India

across Noida, Chennai, and Bangalore.

The company seems to be managing the stress levels of its

employees well, as only 8.2% of them admitted to stress at work-the lowest

among the companies surveyed. This is also an improvement over last year, when

36.1% said their job was stressful. This points to some improvement in the

company's employee policies and initiatives.

And, now some suggestions for the company regarding the areas

where it needs to rework its employee initiatives. Its workforce seems to lack a

sense of belongingness with the company, as it ranks very lower on the issue of

belongingness. Further, a quarter of the workforce said, 'I would leave this

job if another reputed company offered me a job with a 20% hike in salary',

which is on the higher side as compared to some of the other companies in the

survey.

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The loyalty and belongingness among its employees could be

another area of concern for the company. While more than 50% of the employees

surveyed said that they have exciting growth opportunities in the company, it's

is still lower than the industry average. In fact, salary, lack of growth

opportunities, and promotions are among the chief reasons that may cause the

employees to leave the organization.

The illnesses that its employees have reported after joining the

organization include sleeping disorder, digestive system-related disorders, and

eyesight problems. Sleeping disorder tops the chart with 37.1% of the employees

reporting it, followed by 27.8% citing digestive system-related disorders.

Though, a small percentage, it can be a potential hazard in the future. It

requires some innovative work-health policies from the HR. This is in sync with

the top reasons across the industry. However, the reasons were a shade higher

than the industry's average of 34.8% and 26.4% respectively.

While salary continues to be a sore point for the employees, it

must be mentioned that the company is way ahead of salary and compensation as

compared to the industry averages.

With headcount expansion on the anvil, the big challenge for the

company will now be to maintain and improve upon the satisfaction levels even

while growing. The company is planning to increase its headcount by 1,000 in the

next quarter.

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