HCL Care launches exclusive Experience Service Centres for Xiaomi

The HCL Care division (HCL Care Services) of HCL Services Ltd., a wholly owned subsidiary of HCL Infosystem, announced the launch of exclusive Experience Service Centres (ESCs) for Xiaomi phones.

These ESCs will exclusively support the service needs of Xiaomi customers. These service centres will provide one-stop solution for services, accessories and insurance requirements for Xiaomi customers. These centers are cost effective, simple and have a scalable service support model suited to meet the requirements of Xiaomi’s end customer. It will act as an extended arm of Xiaomi support to 28 cities, including all Tier-I cities of North & East India and major Tier-II cities across India.

HCL Care Services has already commissioned 37 ESCs out of the scheduled 40 within 5 months and has deployed almost a workforce of 250 at these Xiaomi ESCs. Within the next two years, these centres are expected to be able to handle a load of above 43,000 calls. As an endeavor to partner with Xiaomi at a pan-India basis, HCL Care Services is also looking at Western and Southern part of India for building similar ESCs for Xiaomi customers.

Speaking on the strategic partnership, Mr. Sharad Talwar, Head - Consumer Services, HCL Services Ltd. said, “We are delighted to strengthen our association with Xiaomi by introducing Exclusive Service Centres for their leading-edge phones. We are confident that these state-of-the-art service centres will enable Xiaomi to cater to the Indian markets more effectively and efficiently.This initiative is in line with our constant endeavor to deliver service excellence and be a preferred partner for leading Indian and international brands.”

Liu Tao, Head – After Sales, Xiaomi Technology India Pvt Ltd commented, “A key focus for us in 2016 is scaling up our after sales support and this partnership is a step forward in this direction. We are pleased to announce these exclusive service centers with HCL Care and hope that with this partnership will provide an enhanced and localized experience to our customers.”

HCL Care Services has a network of more than 300 service centers across 250 cities in India, and serves more than 3 million consumers in a year. It is also the most preferred partner of OEMs with maximum numbers of ESCs. Through its specialized retail outlets ‘Touch’, HCL Care Services provides end-to-end solutions to customers, including Contact centers, Walk-in centers, On-site support, Supply-chain operations, Reverse logistics, Repair factory services and After-sales value added services.